Geoffrey was absolutely amazing. I had called him in a frantic state after having left Apple telling me they couldn't do anything on their part. I do not know much about computers but he explained everything in a simple manner. I had needed my computer immediately and he held up his promise. He spent hours working on my restore in one night. I was told by someone else there would be no chance my data would be restored but once speaking with Geoffrey he assured me he would do everything in his power to get my documents back. I will never go to anyone other than him and will be advertising his amazing work! He was down to earth, very kind, extremely knowledgable, reassuring, confident in his work, professional, he is definitely the best of the best!