FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The Thumbtack prices that I quote are significantly and purposely less than our normal rates which are listed below. I have done this purposely to show the quality of our work and to introduce ourselves to new customers and to their communities. Our normal non-discounted rates are as follows: .40 cents a sq. ft. for residential carpet cleaning .30 cents a sq. ft. for commercial carpet cleaning $17 a linear ft. for upholstery cleaning .70 cents a sq. ft. for tile/grout cleaning .80 cents a sq. ft. for area rugs cleaned in house $1.50-$3.00 a sq. ft. (depending on fiber and staining damage) for area rugs cleaned at our shop. Pick up and delivery charge applicable. Special pet package prices vary on severity staining damage.
- What is your typical process for working with a new customer?
The process is the same with a new customer as an established customer. Before introductions are made, work vehicle is parked in the street and is never pulled in the driveway without first getting permission from the homeowner. Custom made floor mats are placed at entrance of domain. Booties (protective footwear) and gloves are adorned. When introductions are made, staff will ask customer to go over full scope of the job. A full walk through with customer is preferred so that any trouble spots can be pointed out and so that staff can explain our exact process. Corner guards (wall/furniture protection) are put in place before job is started. Invoice will be written, explained and signed by homeowner before job is started. We will never ask for payment until job is completed to ensure customer satisfaction. (Please view our guarantee.) Only after our 11 step cleaning process is completed, which includes speed drying with high velocity air movers and a post cleaning inspection with homeowner, will we require payment.
- What education and/or training do you have that relates to your work?
We are IICRC certified. I was a general manager for 12 of the 16 years that I worked for a large nationwide flood fire mold restoration franchise. Which also included a focus on high end carpet/tile/area rug and upholstery cleaning.