FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At DNA Roofing we give personalized estimates because each roof is unique in its design and construction, we also adapt to what our client wants based on their personal goals and budget. We offer discounts to veterans and first responders.
- What is your typical process for working with a new customer?
A new client requesting our services will be contacted by one of our roof inspectors to arrange an in-person visit, evaluate the roof and estimate the cost. The client will be guided through the entire process and we will always be available and willing to answer any questions, we do not want rushed sales instead we want solid clients that we can walk them through the entire process.
- What education and/or training do you have that relates to your work?
Always during our visits we will ask the key questions to understand the client's goals and expectations with his project in order to guide and educate our potential customer, we always have samples available, videos, pictures and the necessary expertise to make our customer feel comfortable with our explanations backed up by the florida building code and the different NOA's of the materials to be used.