Excellent service. Can't say enough about Scott. Clear & frequent communication throughout the appointment-setting process, called the night before, called again the morning of to say he was on the way, arrived 5min early, explained the process & approximately how long it would take. When the job was finished, he showed me a sample of the dirty water, a few before/after photos he took the time to take for me, and also showed me a few trouble spots (pitted grout & chipped tile) as well as how to fix them, myself. Outstanding experience. Already added to my address book and will be using them from now on, thanks again, Scott! PS: Almost forget, the tile looks AWESOME (obviously).