FAQs
- What education and/or training do you have that relates to your work?
I have an Associate in Information Technology and currently working on my Bachelor Degree. I worked as a Tier 3 Helpdesk Specialist for 4 months supporting thousands of customers who purchased their PCs and laptops through HSN. I attended New Horizon Computer Learning Center who I completed the Cyber Security Program. I have my A+, and MTA certifications. And lastly, I am a Systems Administrator for American Express. I have been working for them for about 18 months now.
- How did you get started doing this type of work?
During my last deployment in Afghanistan, I was intrigued by a lot of the technology that my team and I were working with. I wanted to learn more about computer systems. Ever since then, I joined the IT world.
- What types of customers have you worked with?
I have worked with a variety of customers.