My initial impressions of Citarella was nothing spectacular. I️ was new to the area and had success on thumbtack finding solutions to getting things done at my house with success, so when Kevin was the first to respond to my inquiry about lawn spraying I️ gave them a shot.
The initial consultation appointment was missed by them
The initial spraying appointment was missed
The third month into our service agreement they never showed up.
All of these missed appointments, and never was I️ given a courtesy call, each time I️ had to reach out to them to find out what happened. I️ submitted a letter to Kevin 4 months after I️ signed the service agreement to cancel with them as by this point I️ was disappointed.
Kevin called my phone, and then showed up at my door the day he got the letter. I️ expressed we were thinking of having sod put down and were wanted to go a different direction with the sprayers.
He offered us sod at a wholesale price if we gave him a second chance. $1800 later, and what a waste of money. Every call I️ made to Kevin and he repeatedly brushed off my concerns... yet we had fungus, worms, sod that didn’t root even up till today (6 months after installation). Kevin repeatedly promised to have his “sod guy” look at it, he guaranteed his work, he “knew all about it and will get to it”... excuse after excuse from Kevin.
He then ignored all my calls when he failed to show up 6 weeks ago. Miraculously, my fiancé called from her phone and he picked up, as she “happened to catch him outside”.... such bs.
I️ had a bad feeling the day he showed up at my door asking for a second chance. He was always right there to collect, but when it came to an issue he disappears. Kevin Citarella and his company will NEVER be recommended by me to anyone.