FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in giving fair, upfront pricing. Every home is a little different, so while we have starting prices for many services, we’ll explain exactly what’s included before any work begins. There are no hidden fees or surprise charges. If we find something that affects the scope of the job, we’ll discuss it with you first.
- What is your typical process for working with a new customer?
It starts with a conversation. We’ll ask a few questions about your home and what you’re experiencing so we understand your needs. Once we arrive, we’ll inspect the system, explain what we found, and go over the recommended service before we begin. When we’re finished, we’ll walk you through the work that was completed and answer any questions you have.
- What education and/or training do you have that relates to your work?
I’m NADCA Certified, and I stay current on industry standards and best practices. More importantly, I take pride in doing the job correctly instead of rushing through it. We use professional equipment and proven cleaning methods because quality matters.