FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on proper installation, premium materials, and long-term performance, not shortcuts. Every project is custom-quoted based on site conditions, square footage, drainage requirements, and the type of turf system selected. We use in-house crews, proven base construction methods, and pet-friendly odor-control options when needed, which ensures durability and lasting results. There are no hidden fees, and all pricing is clearly outlined upfront. Maintenance plans and larger projects may qualify for bundled or repeat-service pricing.
- What is your typical process for working with a new customer?
We start with a quick call or message to understand your goals, usage, and any pet or drainage needs. Next, we schedule a site visit to evaluate the space, take measurements, and discuss turf options, design, and installation details. You’ll receive a clear, detailed estimate outlining the scope of work and materials. Once approved, our in-house crew schedules the installation and completes the project efficiently, followed by a final walkthrough to ensure everything meets expectations. We also offer ongoing turf maintenance, cleaning, and odor-control plans after installation.
- What education and/or training do you have that relates to your work?
Our team is trained specifically in professional artificial turf installation, base construction, drainage systems, and turf maintenance best practices. We stay up to date on turf product specifications, installation methods, and odor-control and sanitation systems designed for pets and Florida’s climate. All work is completed by our in-house crews, ensuring consistent workmanship, proper installation, and long-term performance on every project.