Initially I was very upset with a no show and not even a phone call, on Friday. However, when I called the owner, Mr. Martinez that afternoon and resent a copy of our texts scheduling the work, I being correct he bent over backwards "to make it up to me." Really! he personally arrived Tuesday afternoon, the best time for me, with two of his seven women and they all worked efficiently to do an intensive, move everything, dust every knick knack, nook and cranny job per my request. Mr. Martinez obviously has a lot of experience and the tools for all sorts of cleaning situations. He (Elvis) even said he did windows. So he did my five worst while he was here at his fixed rate per window. I have scheduled an every two week maintenance job and the rest of the windows with him now.