I rarely do reviews when I purchase anything, whether products or services, but I had to leave a review in this case. I live just north of Atlanta in Woodstock, GA, and both of my air conditioning units were inoperable and it was getting hot. My default response was to call the typical big names in heating and air and get pricing estimates. I got several estimates from those companies and was stunned at how expensive the quotes were in most cases (a couple were more reasonable). After being uncomfortable with what I was being quoted, I resorted to trying to find a reputable repair company/person on Thumbtack.com, and it was one of the best moves I've made. I was connected with Ross from Service Tech and, admittedly, was a bit apprehensive at first just because he wasn't from one of the big box companies with which I was familiar. Long and short of it is, we met at my house and I knew within the first 5 minutes that this would be who I'd hire to fix my AC units. I kinda laughed because he came in with all of his tools and instruments like we had known each other for 10 years, and that's how i ended up feeling. Just a straight-up honest, nice person who manages to be all business yet personable at the same time. Didn't try to upsale me on "nice to have items" like one of the other companies who tried to sell me a furnace despite that I didn't need a furnace, but he did give solid consultation and advise on where I might be wasting money that I was perfectly willing to spend to "get the best". This guy reminded me that "best" is not always "best" nor the most efficient value proposition. I ended up outright replacing one outside AC unit and fixed the other. I told Ross that, at some point, I'd be interested in him coming out and replacing my second AC unit so they match :). In short, it was refreshing to know there are still people in business who are willing to combine expertise with a fair price. Love this guy and you'd be wasting money not to call him, seriously. For the record, I called Coolray, Comfortzone, Sears, ARS, and some smaller companies and choose this guy over all of them. No regrets. No personal affiliation...just satisfied customer.