It’s free with no obligation to hire
Hired 35 times
5 years in business
(Eastern Time Zone)
9:00 a.m. to 8:00 p.m.
Credit card, Cash, Venmo, Square
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Photos and Videos
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Troubleshooting needed to determine issue
I highly recommend Ian for troubleshooting and repair of Apple products.Jan 15, 2018Verified
Ian did an excellent job. He was able to diagnose the problem we were having and get it repaired quickly. We highly recommend Ian.Oct 10, 2017Verified
I really appreciate his hard work! He spent whole afternoon trying to fix my very complicated computer problem. I almost wanted to give up, but he still hang on it. In the end he fixed it! It was amazing! And he charged reasonable fee! I couldn't find a word to describe how much I am glad hat I found him! Thanks a lot!Apr 23, 2017Verified
I needed help getting caught up with the new adobe products and Mac Learn did a great job doing just that. His instruction has helped increase my speed with workflows which gives me more time to take pictures and less time being on the computer. Great teacher.May 2, 2017Verified
I woud not say I am a "Techy" person. Ian makes learning fun. There is no doubt he knowes his stuff! I bought a new mac and seeked help to get the most out of my new laptop. To begin to understand more about my new purchase and feel comfortable when uing it. Whether you use your computer for personal or business reasons, from beginer to expert, Ian will be somone who you will want to work with to grow in skill work but creative ideas as well. Thank you Ian for your patience and help. It is a pleasure working with you- HollyJan 25, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I typically charge $50 an hour for most of my tech support services and training that involve me meeting a client at their home or business. For some repair or services, I may charge a flat fee, such as certain repairs, installations, or for data recovery. So, to some extent, it depends on the job. I can also work with clients remotely through screen sharing which is a little cheaper and works really well in certain instances.
- What is your typical process for working with a new customer?Every customer is different, but typically I first assess their current skill level and together we determine what their most pressing needs are. From there we can usually come up with a plan of action and for resolving issues, or a training program to learn new skills.
- What education and/or training do you have that relates to your work?I am a certified Apple Pro, and I worked at Apple for 4 years. I started using Apple computers in 1993, so I now have over 25 years of experience using Apple products and services. I've worked with hundreds of clients and customers over the last 10 years, both as an Apple employee and since I've started my business.