|Sunday||9:00 a.m. to 8:00 p.m.|
|Monday||9:00 a.m. to 8:00 p.m.|
|Tuesday||9:00 a.m. to 8:00 p.m.|
|Wednesday||9:00 a.m. to 8:00 p.m.|
|Thursday||9:00 a.m. to 8:00 p.m.|
|Friday||9:00 a.m. to 8:00 p.m.|
|Saturday||9:00 a.m. to 8:00 p.m.|
2018 Top Pro
About this pro
I have been involved with Apple technology in a professional setting for nearly 25 years, and I've learned a fair amount along the way. I love to share some of that knowledge with people in a relaxed and stress-free setting. I've spent a lot of time trouble-shooting and repairing technology issues for clients of all types , so I feel well prepared to be able to help people when problems do pop-up. I love watching the reaction of clients when they are able to do new things with their computers that they did not think they were capable of, or when an issue gets resolved that had been bugging someone for a long time. I also really love solving really troublesome issues because it can feel like figuring out a really tough puzzle.
Customers rated this pro highly for work quality, punctuality, and value.
Mac Learn is a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack. Only 4% of Thumbtack professionals currently qualify for Top Pro status.
Just what I was looking for! Gave me precisely the data recovery assistance I wanted ... professional, responsive and thorough! Would use again!May 5, 2018Verified
I highly recommend Ian for troubleshooting and repair of Apple products.Jan 15, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I generally charge $30 to $50 an hour for meeting customers at their home or business as long as I do not have to travel more than 10-15 miles from midtown Atlanta. I can also work with clients remotely through screen sharing which is a little cheaper and works really well in in certain instances.
- What is your typical process for working with a new customer?Every customer is different, but typically I first assess their current skill level and together we determine what their most pressing needs are. From there we can usually come up with a plan of action and for resolving issues, or a training program to learn new skills.
- How did you get started doing this type of work?I used to work for Apple teaching at an Apple store, and while it was great, I also noticed that many people had questions which could not be answered without seeing those customers set-up in their home or office. Meeting clients at their home or office allows me to be much more thorough in solving issues and helping people in their typical work environment. And it's a lot more relaxing for them than getting help in a really busy store.
Eastern Time Zone