|Sunday||9:00 a.m. to 8:00 p.m.|
|Monday||9:00 a.m. to 8:00 p.m.|
|Tuesday||9:00 a.m. to 8:00 p.m.|
|Wednesday||9:00 a.m. to 8:00 p.m.|
|Thursday||9:00 a.m. to 8:00 p.m.|
|Friday||9:00 a.m. to 8:00 p.m.|
|Saturday||9:00 a.m. to 8:00 p.m.|
About this pro
Just what I was looking for! Gave me precisely the data recovery assistance I wanted ... professional, responsive and thorough! Would use again!May 5, 2018Verified
I highly recommend Ian for troubleshooting and repair of Apple products.Jan 15, 2018Verified
Ian did an excellent job. He was able to diagnose the problem we were having and get it repaired quickly. We highly recommend Ian.Oct 10, 2017Verified
Ian was very easy to work with and provided exemplary customer service. He is knowledgeable and I would definitely call him again.Sep 13, 2017Verified
Ian is there for you and knows what he's doing. He's interested in fixing whatever is wrong and has a great customer service attitude. I would recommend him highly and use him again myself. Thanks Ian.Jun 22, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?I generally charge $30 to $50 an hour for meeting customers at their home or business as long as I do not have to travel more than 10-15 miles from midtown Atlanta. I can also work with clients remotely through screen sharing which is a little cheaper and works really well in in certain instances.
- What is your typical process for working with a new customer?Every customer is different, but typically I first assess their current skill level and together we determine what their most pressing needs are. From there we can usually come up with a plan of action and for resolving issues, or a training program to learn new skills.
- How did you get started doing this type of work?I used to work for Apple teaching at an Apple store, and while it was great, I also noticed that many people had questions which could not be answered without seeing those customers set-up in their home or office. Meeting clients at their home or office allows me to be much more thorough in solving issues and helping people in their typical work environment. And it's a lot more relaxing for them than getting help in a really busy store.