FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Fees: Our fees aim to strike a balance between fair compensation for our associate's time and expenses while offering competitive rates to our customers. We value transparency and are always available to discuss any questions or concerns about our pricing structure and fees. Distance - charged per mile Admin - flat fee per appointment Processing - payment processing fee added to total Discounts: At House Help, we understand that every project is unique, and we strive to accommodate the specific needs of our customers. Therefore, we offer discounts based on specific project requirements to provide added value and ensure affordability. In addition, we recognize the importance of regular maintenance for optimal performance and longevity in and outside your home or office. We offer competitive rates to ensure that we can help you. Seasonal - holiday percentage discounts Promotions - one-time allowances
- What is your typical process for working with a new customer?
Initial Contact: The process typically begins when a new customer contacts us. The company promptly acknowledges the inquiry and gathers essential information about the project. Needs Assessment: The company converses with customers to understand their requirements. This may involve discussing the scope of work, scheduling preferences, budget considerations, and other relevant details. Estimate: Based on the information gathered during the needs assessment, the company prepares a proposal or estimate outlining the services, associated costs, and any terms and conditions. The proposal may also include an estimated timeline for the project. Scheduling: After the estimate is made, a suitable schedule for the work is determined by considering the customer's availability and project requirements to establish mutually agreed-upon dates and times for the service. Work Execution: Our pro(s) arrive at the customer's location fully equipped and ready to perform the required services on the scheduled date. Our pros ensure efficient and high-quality workmanship while minimizing disruptions to the customer's daily routine. Completion and Customer Satisfaction: Once the work is completed, the pro(s) conduct a final inspection to ensure everything meets the customer's expectations. They address any outstanding concerns or touch-ups if necessary. Customer satisfaction is valued to ensure we have met or exceeded expectations.