Clean Space Clean Mind LLC

Thank you so much Anja! We would love to help you out again and stay within your budget.

We regret any inconvenience you’ve encountered and appreciate the opportunity to address your concerns. Our previous discussion led us to believe that all issues had been resolved and that you were satisfied with the cleaning services provided. Regarding the vacuum incident, our independent contractor cleaner, who maintains her own insurance coverage, reported that a minor component was damaged, as evident in the pictures shared. While we could have readily repaired or replaced the part, you requested a complete replacement of the vacuum. Notably, the original vacuum was several years old, and you sought a current market-value replacement. We take great care to avoid damaging items, but as humans, mistakes can occur. We also want to note that processing and shipping insurance claims can take some time. We commend Chelsea for her proactive offer to provide a loaner vacuum, despite our fully booked schedule, as a gesture of goodwill. If there’s anything further we can do to resolve this matter to your satisfaction, please don’t hesitate to contact us.

Thank you so much for the kind review Ben! We enjoyed servicing you.