FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, straightforward pricing with no hidden fees. Pricing is based on the size of your home, the level of cleaning needed, and the frequency of service. We offer discounted rates for recurring biweekly and monthly cleanings after your initial visit. Deep cleans, move-in/move-out cleanings, and post-construction cleanings are quoted separately due to the additional time and detail involved. All of our cleaners are background-checked, insured, and committed to delivering exceptional service every time. First time customers are also offered 50$ off their initial deep clean with recurring services.
- What is your typical process for working with a new customer?
Getting started is simple! We begin by learning about your home, cleaning goals, and any special requests you may have. Based on your needs, we'll provide a customized quote and schedule your service. For most new clients, we recommend an initial deep cleaning to establish a high standard before transitioning to recurring maintenance cleanings. After each visit, we welcome feedback to ensure we're consistently exceeding your expectations and building a long-term relationship with your family.
- Describe a recent project you are fond of. How long did it take?
One project we're especially proud of was a 24-hour post-construction cleaning for a couple who had recently completed extensive renovations. After months of construction dust, debris, and living through the stress of the project, they told us they had almost lost sight of why they purchased the home in the first place. Our team spent a full day meticulously cleaning every surface, removing fine construction dust, detailing fixtures, polishing floors, and preparing the home for move-in. By the time we finished, the transformation was incredible. The homeowners told us they fell in love with their home all over again and were finally able to enjoy the vision they had worked so hard to create. Projects like these remind us that we're not just cleaning homes we're helping families enjoy them.