FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Clean Wave, we price every job based on square footage, surface type, and the level of buildup. We offer free on-site estimates, and there are no hidden fees — what we quote is what you pay. We also offer bundle discounts for multiple services (like house + driveway) and community/HOA discounts when several neighbors book together. Military and first responders always get a special rate — just ask!
- What is your typical process for working with a new customer?
We start with a quick phone call or message to understand your needs and set up a free in-person estimate. Once we evaluate the property, we walk you through the process, explain the best approach (soft wash vs pressure), and provide a quote. If you approve, we schedule the job at your convenience. When we’re done, we do a full walkaround with you to make sure you’re 100% satisfied before leaving.
- What education and/or training do you have that relates to your work?
I’ve trained extensively in safe soft washing techniques, surface restoration, and equipment calibration to protect your property and get the best results. I’ve spent hundreds of hours learning the best practices in cleaning various surfaces including concrete, siding, brick, stucco, and wood — and I stay current with modern eco-friendly and non-damaging solutions.