While everyone else seems to have had a good experience with Computer Five (C5), I unfortunately have not. I had a cracked glass on my Samsung Galaxy S5, something Gerald/Joe (Im assuming hes the owner) assured me he could fix. I wanted to avoid paying the $175 deductible my phone carrier was going to charge me, so I decided to let C5 do the repair. Now I wish I had just paid the deductible, especially since I was only saving $50 anyway. Gerald/Joe arrived at my home to repair my phone and told me that it should only take 2 hours to repair. After 3 hours goes by, my phone still wasnt finished. I went to check on the progress and Gerald/Joe informed me that he was wrapping up. He said he got a little glue on the LCD (that wasnt broken) but it was no big deal. Another hour goes by and he still wasnt finished. At this point I am growing suspicious and decide to go find out what is going on. At this point Gerald/Joe is knocking on my door and asking for Q-tips, because he got glue on the front facing camera. Also, he didnt remove the glue from the LCD either instead he smeared it. By this time it is 1:30am Saturday morning. I tell him to just take the phone and fix it, and bring it back to me tomorrow. By Saturday afternoon I call him to check on his progress, he wasnt answering my text and was sending me straight to voicemail. It wasnt until 4:52pm (I can screen shot the call log if youd like) that he finally answered my call. He proceeded to argue with me about how I as a customer shouldnt be telling him what he needs to do, and that I need to work with him on the time frame. Fine. Sunday rolls around and he tells me that my phone should be ready by that evening, however I dont hear from him again until Monday morning April 20, 2015. Now Gerald/Joe is telling me that the polarizer on the screen is destroyed and needs to be replaced, which will take a week. I am understandably pissed at this point. Initially I okayed this, but changed my mind and ask him to return my phone so I can take it somewhere else to get fixed. He tells me, The phone is in no condition to be taken somewhere else to be repaired. He said, We can put it back the best way we can and not charge you, wait a week for a new polarizer, or I can charge you wholesale for a new screen and you can have it back this evening. Great business practices, right? He didnt understand why I was upset or why he should discount the service. Some may not agree with me, but when a 2-hour job becomes 24 hours, then 48 hours, and then a week I think its time to discount the service; especially if the service provider is responsible for the inconvenience. Now I have to come out of pocket $150 for the new screen that Joe destroyed in the first place. If you use this guy (Gerald/Joe) for anything, be aware of the way he (Gerald/Joe) handles things when he (Gerald/Joe) screws up. And of course he wasnt registered with the BBB, which he said he was; at least not under the name Computer Five. Ill be filing a report with them anyway. Use them at your own risk. I will never use them again.Apr 21, 2015
Excellent Gerald was very good and also instructed us on the use of the equipment Peter whyteiFeb 18, 2014Verified
About this pro
Years in business6
Times hired on Thumbtack4
Number of employees3
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Q & A
- What education and/or training do you have that relates to your work?I stay updated in the I.T. industry and I am Microsoft and Comptia A+ certified. I am a computer science Graduate. I have 10 years experience in Laptop and desktop repairs. 3 years experience in website development and planning.
- What types of customers have you worked with?Computer Repairs, upgrades and installation. iPhone, iPad and Laptop LCD and screen replacement. Website planning, design and SEO. Electronic and sales of computer accessories. Internal Debris cleanup for computers. Windows, iPad and iPhone passcode/password reset. I.T. consulting. Home and small office network setup: Wi-Fi and LAN.