FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Travel = $.51 per mile (maximum $10) First hour = $20 Additional hours = $10 each
- What is your typical process for working with a new customer?
Become familiar with the customer's level of knowledge on the subject Have the customer describe the issue in as much detail as possible Physically inspect the system and make suggestions on environmental factors If the system is operational, have the customer log onto the system and address any software issues or concerns
- What education and/or training do you have that relates to your work?
All of the time. Almost all IT certifications require re-evaluation on a yearly or bi-yearly basis.