Local Moving (under 50 miles)

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Top 10 Small Moving Professionals near Sandy Springs, GA

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a mover during the COVID-19 pandemic?

If you’re trying to set up a consultation or an appointment with a mover during the COVID-19 pandemic, make sure to use digital tools to avoid exposure. When searching for movers online, ask if they’d be willing to do a video chat to assess the size of your move. This will be in place of the typical “walk-through” they perform, and they may be able to give you a price quote. You can also discuss safe strategies for completing the job during your call or video chat.

How can I find out if a mover is considered an essential COVID-19 service provider?

Your local city or state’s government website is a great resource if you’re trying to figure out whether a mover is considered an essential service provider during the COVID-19 pandemic.

For a source of national guidelines, visit the CISA website’s Identifying Critical Infrastructure During COVID-19. On this page, you’ll find 16 categories of critical infrastructure sectors. But note that some -- not all --  jurisdictions follow CISA’s definitions of critical infrastructure. 

Are there ways to be safe if I hire a mover when social distancing?

If you decide to hire a mover, consider making adjustments to accommodate current guidelines. This may involve staying outside while the mover works inside your home or letting the mover handle only parts of the move.

It’s important to follow social distancing guidelines while performing any service work. For example, do not make physical contact with the movers, maintain at least 6 feet of distance between you at all times, and use digital payments instead of cash or a check.

Does a mover need to enter my home?

A mover will likely need to enter your home -- unless you’ve placed all of your belongings outside beforehand. To stay safe during the COVID-19 pandemic, you might to consider keeping all (or most) of the work outside and/or having at-risk individuals leave the house while the movers work. 

You can minimize exposure by doing a preliminary walk-through by video call instead of in person. Discuss your options with the top movers near you before hiring one.

Do movers offer remote or virtual services?

Movers generally need to be present to do their job. But if you come across a mover’s profile that states they’re offering remote services, you can contact them to see what those services include. 

Can I use digital payments to pay for moving services?

Most local moving companies are likely to accept some form of digital payment. Particularly with the COVID-19 pandemic, more companies are likely to conduct transactions through platforms like PayPal, Zelle, Square Cash, Venmo, Google Pay and more. 

To ensure the mover accepts a platform you can use, you can peruse the mover’s online profile and see what is listed there. You can also ask the mover about payment policies during a consultation call.

What is considered a local move vs. a long-distance move?

Local moves are among the most common moves. Unlike a long-distance move, a local move is typically less than 50 miles and does not cross state lines. Generally, a local move only takes one day, and movers tend to charge by the hour. 

The definition of a long-distance move may vary depending on the moving company. Generally, a long-distance considered to be any move of 400 miles or more. However, some say a long-distance move is over 50-100 miles. 

Local Move

A move under 50 miles

Long-Distance Move

A move over 50-100 miles or over 400 miles; may also be called an “interstate move” or “out-of-state move”

Out-of-State Move

A move that crosses state lines; may also be called an “interstate move” or “long-distance move”

Interstate Move

A move that crosses state lines; may also be called an “out-of-state move” or “long-distance move”

Intrastate Move

A move that begins and ends in the same state, typically beyond 50 miles

Interstate moves require additional legal preparation and will incur additional costs for distance, the amount and weight of your items, the preparation required and various other factors. Moving companies tend to do an initial weighing of the truck, which you should be present for.

A move that crosses state lines is considered an interstate move or an out-of-state move. Contrast this with an intrastate move, which begins and ends in the same state, but is typically above 50 miles. 

To determine whether your move is local or long-distance, contact the best movers in your area.



How much does it cost for long-distance movers?

Long-distance movers transport your belongings across the country for you. No more renting a trailer and road-tripping from state to state with your entire house hitched to your bumper. Long-distance movers make the move happen so you can fly to your new home, suitcase in hand, and wait for your furniture to arrive. Nationally, the average price range for long-distance movers is $1,490-$2,230. The distance you are moving and the number of cubic feet the movers have to transport will both affect cost. Another factor in long-distance moving costs is whether you choose to pay for an exclusive move or a consolidated move.

In an exclusive move, which is more expensive, your belongings are the only cargo on the moving truck. The movers travel directly to your new house and deliver your belongings on a scheduled day. A consolidated move is more affordable because the movers transport your belongings along with those of other people, saving them time and gas — which means you save money. The downside is that your belongings typically arrive with a two-week delivery window rather than on a prescheduled day. Read reviews to make sure you can trust the company with your possessions to ensure a peaceful moving process.

How much do you tip movers?

It’s recommended that you tip your movers individually around $4 to $5 per hour. For example, if a team of four movers spends a half-day (four hours) on your move, tip each mover $20. Or, some people tip 5% to 10% of their total bill for small moves and 15% to 20% for larger moves.

If you’re moving across state lines, you may hire different crews to load and unload your goods. In that case, divide the tips between both crews. It’s also a good rule of thumb to add a bit extra for tipping movers if you have special circumstances that have made the move harder, like a spiral staircase or an exceptionally heavy sofa. 

Can you move furniture by yourself?

You might be able to move smaller items like nightstands, small desks, chairs and small tables by yourself. However, it’s best to get a professional mover near you to move larger items such as couches, dressers, armoires and televisions. 

If you do decide to move furniture by yourself, carefully lift and lower items and take your time.

Reviews for Sandy Springs small moving professionals
Thumbtack Customer
Rudy was great I mean these guys we're excellent will use this company for all moves going forward big or small
404 Movers404 Movers
Azka A.
I had a wonderful experience with KC moving company. Chris and Jerome were courteous, respectful, and professional. Despite having a small hiccup in the morning with the truck company messing up their reservation, they kept pushing through, kept me posted of any and every progress, and when the time came, they executed a smooth move. Thank you very much.
KC Moving CompanyKC Moving Company
Beverly C.
These guys were great and really got me out of a bind when another moving company canceled at the last minute! They were efficient, trustworthy, flexible and masters at packing when the only truck we could source at last minute was slightly too small for the move. I would highly recommend them for any move. Great team.
Big Deal Moving and PackingBig Deal Moving and Packing
Adunni B.
Great experience. Only company I found to give a reasonable price for moving a single item. They even brought materials to professionally wrap everything up and were amazing with moving it. Even helped me with a couple other things in my house at a small additional cost. Loved my experience with these guys.
Bear's Moving CoBear's Moving Co
Jac W.
Unprofessional, movers move like turtles because they are paid per hour of course. Only booked per the reviews. Never will. Every time I hire black companies for services, something always goes wrong. Television was left in their truck for a move 10/1, still haven’t received it back. Now I’m having to go through lawyers and numerous phone calls for a small claims suit. Highly annoying. $700 for a 5 hour move, 3 bedrooms, less than 20 minutes away that took another moving company 1 hour to load two weeks later. They’re slow. Not recommend. Items were left in my old house and on the truck as well. Just book with a more reputable company.
LIOO MovingLIOO Moving
Linnea H.
Great movers! I had a very small move, only 3 items and did not want to spend a fortune on a company that was going to have minimums because this job only took about 45 minutes. They offered me a great price and were professional, flexible, and quick. They made sure my furniture got to my new place without any damages. I would hire them again!
K.A. Masters LLCK.A. Masters LLC
Shere O.
I had a last minute apartment move and this company was able to make it happen for me. They arrived early and knocked the job out. They had a trailer which was the perfect size for my things. All of my items were handled very carefully. They also were kind enough to help me do other small things around the apartment! If you’re needing a reliable company, book with them.
Carree's Hauling and CleaningCarree's Hauling and Cleaning
Bridget S.
I had five or six quotes from moving companies on thumbtack. One did a bait and switch, one had mixed reviews and some were lower than Faith Moving Co. I am so glad I went with Faith Moving - they were extremely responsive, let me pick my moving time (instead of giving you a range like other companies do), did great work for my small move just a few blocks over, and were EXTREMELY affordable/reasonable. I would definitely hire them back. I'm also going to give them a review on NextDoor as well. If you have several quotes, go with Faith! The price listed is the price you will pay :)
Faith Moving Co. (Only God moves better)Faith Moving Co. (Only God moves better)
Emmy R.
I used Jamal and TK from Bear’s moving company for a small scale one bedroom & kitchen/living room move from Buckhead to Inman Park today. Jamal was very communicative, well prepared and punctual. They arrived on time with all necessary equipment and were very efficient. They were also very friendly and flexible (were able to extend from a 3hr scheduled move to a 4hr move). All of my items (particularly my plants) arrived in great condition. Bear’s is a super great value as well and I’d recommend them to anyone. Pictures from new place vs. old place.
Bear's Moving CoBear's Moving Co
Vikki D.
I hired Truck Kings for a small move. These guys are literally the best. TBH I was worried because their prices are so good but I am SO glad I hired them. Eddie and Donair were right on time, super fast, careful with all of our stuff, and incredibly friendly. There were no hidden fees. Gregory was completely up front about the pricing before the job. They were so good we actually hired them again the very next day to carry our new solid wood bed upstairs. Definitely 100% hire this company for your move or heavy lifting. Thank you!
Truck Kings of Georgia LLCTruck Kings of Georgia LLC
Thumbtack Customer
This was my first time using movers so I wanted to find someone cheap but not too cheap. First off, I was told that the movers would come at 8:30 am (I had to be out of my current house by 12 pm). Around 9:30 I get a call saying that the truck has broken down. They didn't come until 11:30 am. Then it took them 5 hours to move a enough furniture for a 2 bed 2 bath apartment. When we got there. A couple boxes marked fragile had all the contents broken. I will say that the men were friendly and courteous, and I received a small discount for my inconvenience. I will not use this moving company again because they seemed to unreliable and took much longer than quoted.
404 Movers404 Movers
Maya J.
Started out disorganized when the owner called me and was under the assumption that I was an existing client. After explaining I was not who he assumed I was everything seemed fine until I attempted to extend our move out date to Monday instead of Sunday. I got no response. No communication, nothing. Our original move out date came and went, then Ty called me and blamed me for texting him. Stating he had too many people calling and texting, even tho his office manager returned my text and said she would have him call me. He acted like it was brand new information when I’m sure she communicated that to him. We were at a loss and had to scramble to get our move done in order to be settled in our new home by thanksgiving. I’m pregnant with a small child and thought I was hiring a reputable and reliable moving company. The lack of communication from Ty made the moving process even more stressful than it had to be. Erica was great, responding to me on her day off. But I will never recommend this company to anybody.
Atlanta Estate Property MoversAtlanta Estate Property Movers
Thumbtack Customer
First off let me start off with the ONE positive thing that happened with my move regarding 404 Movers-My stuff was moved from my apartment to my new home in two hours. My new home is 25 minutes away from the old apartment so considering the travel time this was good time, however unfortunately this was the ONLY positive thing I can say about this company. The initial scheduling of the movers was easy as they have an online site where you can pick the date and time of your choosing. I scheduled the movers to arrive at 8:30 am on a Saturday. On the day that I scheduled the move, I received a text stating that the 8:30 am time was not available and asked if I would take a 1:30 arrival time. This was going to put me way off schedule however being that this company received a lot of good reviews, I decided to take a chance and accept the 1:30 arrival time. That same day a rep called from the company wanting to know the specifics of what I was trying to move, which wasn't much as I threw a lot of my old furniture away, so I literally had 2 couches and about 40 boxes. The rep then confirmed an arrival time of 2:30. I explained that I had just received a text stating the arrival time would be 1:30. I was then told by the rep "that's not what I have on my paperwork". With a bad feeling in my gut, I accepted the new arrival time of 2:30 and prayed that the movers would show up at 2:30 and get me moved. On the day of the move I received a call from "Mike" from 404 Movers at 1:51 p.m. confirming the move and stating the movers would be there "within the hour". This would take me past the 2:30 arrival time but I just said okay and patiently waited for the movers to arrive. At 3:30 the movers had not arrived and I called Mike back to ask for the ETA. He stated that the movers had gotten held up at their last job but they should get to me shortly. At about 4:30 p.m. I received a call from one of the movers and he stated that he "didn't know when he would get to me." I then called Mike back and asked what was going on. He then went into a long spiel how it wasn't his movers fault that they had gotten held up at their last job but that he would "make it worth my while" and indicated that I would get a discount in my final price. My husband wanted to cancel the job altogether but we were in a tough spot as we would have had to reserve a hotel for the night. I decided to go ahead and wait for the movers. I received a call about 6:30 from one of the movers asking"Ya'll still moving?" By this time steam is coming from my ears!!!! I had wasted an ENTIRE day waiting for these guys. YES I AM STILL MOVING!!!! The movers eventually showed up at 7:30 pm. I will say the guys were efficient and quick, but I didn't get moved to my new house until 9:30 P.M. that evening. To make matters worse I was ridiculed about the gratuity I gave(they are lucky I gave them $100.00) from one of the movers (I had a relatively small load and they were over 5 hours late!!!) AND I didn't receive the "discount" that Mike promised. I tried to call Mike multiple times the day of the move but after 4:00 he stopped accepting my calls and NEVER called me back. This is unacceptable customer service from a company that charged near $300.00 for the move + the $100.00 in gratuity that I paid to move 2 couches and some boxes. I had: NO BEDS, NO TVS, NO APPLIANCES. No stairs at the apartment, one small flight of stairs in new home. This was essentially an EASY move. Needless to say, if you value your time, money and want to be treated with decency and respect, don't choose this company!!!
404 Movers404 Movers
Thumbtack Customer
We worked with Michael for our move from an apt. and storage unit into our new house. Michael was very responsive to any questions or concerns we had. We had three guys, Ryan Gabriel and (I can't recall the 3rd, so sorry) but they were all great, very professional and worked hard. Their pricing was competitive with other companies on thumbtack but much more reasonable than bigger moving companies in the area. Michael and his team won out due to his great customer service and quick response time. There was a small miscalculation with our bill and we over paid. Michael again responded quickly to address our concerns and hand delivered a refund check to us. I can’t say enough of the customer service and the work his team did. It was a long day but I’m very happy with our choice to use Next Door Relocators and would highly recommend them.
Next Door Relocators,LLCNext Door Relocators,LLC
Stephanie B.
I WOULD NOT recommend. If I could give negative stars, I would. First, the truck was too small after I told him I had a 2 bedroom to move. Second, the movers did not get my things separated as some things were going into a storage unit and others to a house. Third, they just threw things in my storage unit. I had to pay a company to straighten their mess. They broke my sleeper sofa and made holes in my desk leaving it unusable. So of course, I had to pay for furniture removal. When I reached out to Jasean to discuss the sofa and desk, of course, you response. I know he has a lot of great reviews but he did wrong by me. Do NOT use this guy.
Compass Liberty Express, LLCCompass Liberty Express, LLC
Chia H.
I cannot recommend this moving company. Pros: 1. Ken is friendly, great personality. His partner is also knowledgeable about moving. His other two helpers are more of a liability than help. ( I guess a pro and a con) 2. I asked for my bed to be put together at the conclusion (I should say, I thought the move was complete) of my move and he did so graciously 3. There was an extra trip required and Ken did not charge for that travel. Cons: I will say, I do not believe this company is not equipped for full home moves - my opinion. 1. Arrived 1.5 hours late for my move, I was on a schedule. 2. I advised I was moving a 3 bedroom 2-story townhome and he arrived in a small box truck. 3. Ken assured me he would be able to fit the entire house - he was not able to do so 4. Prior to the move, Ken advised he offered packing services. When he arrived there was not one box on the truck. I packed 98% of my home thankfully. 5. The home I was moving to was recently painted and I asked for the movers to be careful of the walls. Not only did they damage the walls, there were multiple scrapes and dirty hand prints left. At one point, I asked one of the helpers to not lean on the wall and he got ugly with me because “he did not know”. After me asking ahead of time, after a wall was damaged, somehow he did not know. 6. I could not travel back to the original location due to a conflict, Ken advised I could trust him and his crew to go back and retrieve the remaining items. In reality, I should have trusted my gut but had to pick a VIP up from the airport (my mother). 7. Ken arrived back to the home and it was pretty late- he unpacked most items into the garage. The following day I noticed items missing and texted to ask him about them - he said he moved everything. 8. When I arrived to the original location I found a whole truck load of items that were not moved. I had to rent a U-Haul and have my son and some friends move the remaining items. 9. I realized the movers took liberties in my home when I wasn’t there, someone used the toilet and left it pretty gross. I had a pack of unopened plastic cups and custom made cokes on the counter with members of my family’s names on them. Someone opened the cups and and drank one of the cokes. I couldn’t find the missing bottle. The walls on the stair case were destroyed - holes, scratches, dirt marks. 10. Some of the items left looked as if there was an attempt to force them on the truck before they were just left. My son’s headboard was damaged, his gaming chair is missing a wheel. I had custom framed prints, one was completely broken and shoved in a box to hide, a large vase was damaged - so many items damaged I cannot list them all. 11. My newly poured driveway was left with oil stains from the truck that needs maintenance. 12. Ken did not mention any of the damages or left items left at the original home- I believe that is not ethical work. 13. Ken advised he would have a contractor fix the wall in my new home, I have not heard from him since the day of the move. I was left on “read” the last time I texted him. Lastly, I don’t believe this company is insured and bonded. For larger moves - choose someone else.
Ken and the Bros LLCKen and the Bros LLC
Andrea B.
I needed to move quickly and only had a few things (about 25 boxes, no furniture) to move from one location to another 20 miles away. The movers were wonderful and showed up early. Even though it took them 30 minutes to pack, it took another 2 hours for them to get to me (20 miles away) due to a faulty rear truck door. Unfortunately, the back door was literally falling apart and they had to take time 1.5 hours to rigged the door so the furniture would not fall out. I appreciated the extra effort and wish I had known before I hired them that the main piece of equipment needed to do the move (a truck with a working door) was in need of repair. When they arrived the move was pretty seamless although I had to cancel an appointment due to the delay. During the move the glass top to my desk broke. They admitted it and I was happy they did not attempt to hide it. VERY professional. I tipped them and thanked them both. I called the owner the next day to talk about how I would be compensated for the broken glass. He assured me he would send someone out--the next day-- to take measurements and he would pay for the replacement. Well, I'm still waiting 2 days later AND the owner, Terrance is not answering the phone nor is he returning phone calls. I considered taking it to small claims court, it's not worth it and won't correct the character issue here. KEEP YOUR WORD if you give it or at least say when you won't keep your word. I REALLY wanted to support a black-owned company and turned down others to go with this one. So SORRY I DID. Professionalism should be top-down and down up. The movers Jay and Gabriel were EXCEPTIONAL! The owner, Terrance, has turned out to be a huge disappointment. Sometimes it's best to pay more money to get exceptional service all the way around. AVOID this company UNTIL the owner gets his act together and repairs his equipment so the movers can operate safely. This is offered as constructive feedback and I hope it helps the owner and the consumers looking for great service.
Mama's Movers, LLCMama's Movers, LLC
Thumbtack Customer
If you are thinking about using this "company" to move, think again. The overall experience was horrible and you are better off moving all of your things on your own. Where to begin? Aaron called me and he seemed like a very nice and professional man and asked me about my moving situation... I told him I had 2 bedrooms that included two living rooms/kitchens and that we were going to be merging them in to a house. On the morning of the move, Aaron and his helper showed up in a Uhaul (I kid you not) that could have been the size for just one of the bedrooms... I told him that the truck looked extremely small and he confirmed that they do this all of the time and that everything would fit. Half way through the move, they were trying to take numerous 10 min breaks stating that its required by law for them to take a break. Then, after they realized that everything wasn't going to fit in the truck, they started trying to shove stuff in the truck and not even using straps or pads... oh, did I mention that they aren't licensed, insured, or bonded?? Long story short, we ended up getting in an argument and they threatened to unload everything and leave. Once the truck was fully loaded and we still had a ton of stuff that needed to be moved, I told them to forget about it and just had them meet us at the new home. They have a required minimum 3 hour work order and charge extra for travel fees.... they drove 45 MPH on the highway to try and kill time........once they began unloading everything, Aaron's helper was too weak and couldn't lift everything so I took over and moved everything off the truck to get them to just leave.... WORST EXPERIENCE EVER!!! DO NOT USE THEM!! PAY A LITTLE BIT MORE $ AND GET SOME LICENSED PROFESSIONALS...
The Labor ForceThe Labor Force
Thumbtack Customer
I could write a novel but I'll keep it short. (1) They wee given a 2-hr window for arrival but showed up 45min afterwards. I was quoted for 3-5hrs as that was the time estimate. I paid for 5.5 as that is how long it took but I had to fight with someone over the phone as they tried to get me to pay more as they couldn't understand basic math. I won that in the end. (2) the first thing the head mover said to me besides his name was asking whether or not I was going to tip or not. Extremely unprofessional. (3) They dropped a small, light box labeled fragile. They wouldn't pay for the broken crystal because they didn't pack it. This seems to be a standard moving company rule but I can still be upset they dropped a light box labeled fragile. I should've taken that one myself. (4) they scratched up walls, stairs, etc... and tried to hide some of them. Within their system, these are labeled due to the reason of "furniture not measured" as if it was my job to measure my furniture before hiring them. They never mentioned that. I was also told I would receive a call from claims dept multiple times. I followed up by call and text. I was even called once accidentally and he told me he was going to call me right back. He didn't. I warned I was giving bad reviews on multiple sites but still no response. Good news: they're not terribly expensive and they have professional moving equipment so all of our stuff made it from point A to point B.
Next Door Relocators,LLCNext Door Relocators,LLC
Melody Y.
I contacted Precise Movement (along with a # of other moving companies) on Friday for a Saturday moving request. My project details included the following message: “Hello. I'll be moving out of my condo tomorrow. I need help unloading the condo. The items need to go from the 3rd floor of the building into a truck that will be located downstairs. There are no elevators. I'll be moving out of state so I do not need assistance beyond moving the items into the truck (that I already have). There is not a lot of small items. More so just furniture including: 2 king mattresses, 2 king bed frames, 1 couch, a kitchen table set, 4 small bookcases, washer & dryer & kitchen appliances (including refrigerator, oven, dishwasher & microwave). I estimate 2 hours to move everything out.” Upon calling, Precise Movement provided the most reasonable estimate: $175 total - $150 for the 2 hours of labor and $25 for a stair fee. There was an additional $25 for a long distance fuel fee that was removed because my location was right at 10 miles. I said “do you have moving equipment because the appliances are heavy?” I was given a response of “Oh, we have everything you need to move.” Cool, we agreed to a 1PM arrival time. After our phone conversation, Jeremy (Precise Movement) said he would send an invoice to confirm. I never received an invoice but thought nothing of it. The next morning, I request an invoice and confirmation. Jeremy calls to confirm (provides no invoice) and asks if he can come earlier at 11AM. I say, no problem and proceed to get the truck early to accommodate his ask. As it gets closer to arrival time, he asks if he can instead come at 3PM and even offers to provide a discount for my flexibility. I say, no problem… take your time! 3PM comes and goes with no communication. By 4:30PM I’m calling other movers to see if they are available. No one can come until tomorrow (when I’m supposed to be out). By 5, I’m calling and texting Jeremy, no response. It’s now 7PM and Jeremy finally calls me to let me know his keys and phone got locked in the car. Fishy but understandable. He can still come and will be there in an hour. I say, ok. I’m getting ready to go because I have to leave for an event. My boyfriend will stay and help with the move. So, I’m not even looking at the clock. Jeremy arrives 2 hours later at 9PM with NOTHING, no hand trucks, no back straps for the heavy items, no tarps for safe moving, no wrap for the appliances, ABSOLUTELY NOTHING. I don’t think anything of it, because I assume he has stuff in his car. Jeremy, his helper and my boyfriend start moving stuff into the truck while I’m heading out the door. As I’m leaving, Jeremy and friend are struggling with the king mattress and he says “ I forgot my back straps for the heavy items.” So… you were performing moving jobs ALL day and you somehow forgot that you were a mover??? I leave and say text me when you’re done, I’ll CashApp you. It’s now after 11PM and I haven’t heard from Jeremy. I text my boyfriend to ask how it’s going and he says “not good, I’ll tell you later.” They don’t get done moving until midnight. I receive the text from Jeremy that they are done and my total is $435. FOUR HUNDRED AND THIRTY FIVE DOLLARS. He said he would give me a discount down to $400 for my flexibility today. If you recall, my original total was $175. How did the total jump over double the original stated amount? I immediately call Jeremy to ask for a price breakdown. He’s miraculously able to finally provide an invoice. It’s sad that he didn’t plan on giving me an invoice until I demanded it. On said invoice, I was charged for the 3 hours of work performed ($225, that’s fine), I was charged a $30 staircase fee (was originally $25), I was charged the fuel fee $25 (he originally agreed to remove this), and I was charged an appliance fee of $125 ($25 per appliance). If you did the math, you probably noticed the math wasn’t mathing. That’s because he originally quoted me $175, then quoted me $435 over the phone. And the invoice actually says $405. At this point, I was very grateful for my $5 discount and paid the man his requested $400. Here’s what grinds my gears. We verbally talked about what was included in the move and I physically wrote down what was included in the move. Yet, I was never told about an appliance fee. After reviewing the invoice, I’m not even mad about the extra fees because the work had to be done and you did the work. I call to tell him, in the future, if you’re doing business you need to be honest and upfront about everything that’s included so customers can make an informed decision. Because I had other options and I didn’t need to go with you. Here’s where the s**t hits the fan. I get home and my boyfriend (who was a professional mover for 2 years) says you shouldn’t have hired them, they were not professionals. Apparently, they were “organizing the truck” for a large amount of time. My boyfriend took most of the smaller items down himself because they were so slow and in the truck far too much. And on a number of occasions he had to tell them to speed it up. I get it, you get paid by the hour so you’re trying to get your money. But I believe, if my boyfriend wasn’t there, they would have taken 5 hours if they wanted to. THE BIGGEST PROBLEM: There was significant damage to the appliances, particularly to the refrigerator. Jeremy didn’t provide any covering for the larger appliances. Which is odd given the additional appliance fees. The smaller appliances like the oven and washer/dryer are ok. I saw a couple dings here and there that weren’t too bad. But, the refrigerator front looks like someone was beating and scraping it. Now, if these appliances were old and dusty, I wouldn’t mind so much but I just paid over $7k for them just 1.5 years ago. Almost brand new, top of the line stainless steel name brand appliances. And for as a mover to treat them like crap is so disappointing. Jeremy and friend couldn’t handle the weight of the fridge going down the stairs, so they leaned the front of the bare fridge on the metal railing as they descended which is what caused the damage. After seeing this occur for one of the 3 flights, my boyfriend took over to do it properly. As a professional mover, he was able to guide the fridge from the back and asked both men to take a side each on the front. I would imagine since you’re both now in the front, you should be able to help course correct and monitor both of the sides of the fridge. When I brought this up to Jeremy he said “your boyfriend actually was the one to bring the refrigerator down the stairs.” Jeremy basically said any damage done was not his fault. In fact, he claimed there was a blanket over the fridge that my boyfriend removed. My bf has no reason to lie. He would gain absolutely nothing from it. So, not only did you (Jeremy) refuse ownership over the damage that you made but the larger concern is that you are so busy finger-pointing that you are not taking ownership of what you SHOULD HAVE DONE as the HIRED CONTRACTOR to better prepare for your job. As a professional, there are things you should have done to prepare for an appliance move. Why weren’t the appliances wrapped beforehand? What did the $25 fee per appliance go towards? Why wasn’t there extra help? I never mentioned my boyfriend would be there to help. So you brought 1 other person to move an extra large refrigerator that encourages 4 people for a safe move? If you weren’t able to provide the equipment, personnel and knowledge needed to professionally move large appliances, you shouldn’t have taken the job. Simple as that. Photos of damage included but it's hard to take quality photos of stainless steel.
Precise MovementPrecise Movement
David Y.
DO NOT HIRE THESE PEOPLE! OR AT LEAST DO NOT PAY UNTIL THE JOB IS ACTUALLY DONE! Service promised: The owner of the business, Lavell Mayberry, promised me over the phone that his moving session will include packing/boxing, disassembling items, moving, unpacking and reassembling items. He also offered cleaning service for the vacated home which would be provided by his wife's cleaning company for an extra charge (which we accepted). He promised me several times that everything will be taken care of and we started on a good note. Service Received: 1. They arrived to the unit woefully unprepared! They did not bring anywhere near enough boxes and no bubble rap at all! They only brought a FEW boxes and some rolls of plastic wrap. 2. Over the phone, when I described the unit we planned to move, he estimated that the packing process would take around two hours. We ended up spending FOUR HOURS just packing the items! Bear in mind that he charges extra for any additional hour after the first two base hours. 3. The items were not moved with appropriate care. Examples: A) Our white mattress was dragged along the apt floor when carried to the U-Haul truck they rented. B) When disassembling our work desk, they broke the screws that were holding together the top and bottom part of the desk. C) They broke the screen of our computer monitor my wife uses for work. 4. For the worst part of this experience, halfway through the move, he started insinuating that I should be packing up some of the stuff myself and load them in my own small car! The audacity to even suggest that was very confusing. In fact, I had already put some items in my car for safety reasons, so there was no space left. Towards the latter part of the packing process, however, he increasingly started to urge me to put even more stuff in my car, which leads into the fifth issue. 5. He is extremely rude and condescending! I emphasized SEVERAL TIMES to him there was no space left in my car and reminded him that I hired him for exactly this purpose! He got agitated, hot tempered and slightly threatening at the suggestion that he should be taking care of ALL of the moving process, not just some. He became louder and condescending, saying "I have been doing this job long before you were out of high school!". I'm not sure what prompted him to think he was older than me or that he could speak to a customer like that. The irony of it all is that he clearly DOES NOT have the experience of an actual professional mover! He would say things like "Let YOUR WOMAN drive ahead, unload the items and come back for the others". I did not appreciate at all how he would condescendingly refer to my wife as "your woman", as if she is someone to command around. He is not the first mover I've ever hired, but he was most definitely the laziest and rudest one! 6. They never finished packing up all the items but were instead in such a rush to head over to the new apt before my wife and I. They departed leaving some important items behind. I had to call him back to pick them up because, as mentioned earlier, my personal car was already full! Again, THIS WAS HIS JOB! Upon arrival at the new place, he and his boys never finished unpacking and reassembling our items as he promised. In fact, he requested his payment via cashapp before they were even done and shamelessly asked me to add a tip, which I refused. They disappeared right after, lying to us they just need to grab a screwdriver to reassemble our bed and work desk. They drove off leaving us to reassemble them ourselves! 7. His wife never showed up to provide the cleaning service he promised for an extra charge. We were completely blindsided and had to do the cleaning ourselves before leaving the unit, all while paying these guys for those extra hours! 8. I texted him the next day about the broken monitor. He responded 24hrs later offering to reimburse only a portion of the monitor's value if I provided him the receipt. When I responded to him that there is no receipt because we've had that monitor for many years, he never responded back!
On Target MoversOn Target Movers
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