Greens Appliance, Heating & Cooling

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Introduction: Greens Appliance, Heating & Cooling has been serving the Des Moines Metro since 1958. We are a family owned and operated company with a focus on excellent customer service. Our friendly technician work on all major appliances, heating equipment, cooling equipment, water heaters and water purification systems. We take pride in providing the best customer service in the Des Moines metro.

Overview

25 employees

66 years in business

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Featured Projects

4 photos

Reviews

Good 4.4

10 reviews

5

70%

4

20%

3

0%

2

0%

1

10%

Thumbtack Customer

Jan 4, 2017

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From Google

Incredibly knowledgeable about safe drinking water!

Greens Appliance, Heating & Cooling's reply

Elizabeth, Thanks for taking the time to leave the Great Rating

Thumbtack Customer

Jan 5, 2017

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From Google

If you are not using Greens to take care of your heating/cooling/appliances you absolutely need to switch! There is no high enough praise for this company and how they operate. We had an issue with our AC last summer during the 100 degree heat wave. The technician went above and beyond to figure out the issue and returned the next day (during his day off) to make sure everything was running smoothly. A few days later, the office staff also checked in on us to make sure we were happy with everything and to make sure the AC was still running. During the entire experience, we felt as though we were being treated like family. Communication from the top and from the technician were excellent and we never felt in the dark about anything. All repairs were thoroughly explained and never did we second guess what they were doing. A big thank you to the owners of Greens for hiring fantastic employees and fostering a caring and customer service oriented culture. It makes these twice a year maintenance requirements so much easier to deal with!

Greens Appliance, Heating & Cooling's reply

Derek, thanks for taking the time to leave the great review. We love hearing the feedback from our customers

Thumbtack Customer

Jul 12, 2017

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From Google

I was having a couple of problems with a dryer hose/vent. I explained I cannot keep the hose connected to the machine, so it vents into the room. I also explained I have birds nesting in the vent, thus keeping it venting into the room and asked for a screen or something to keep the birds out. When service man arrived he explained putting a screen on would only clog with lint so he isn't going to do anything with the outside. So he set about correcting the hose connection to the machine and left. I am disappointed as I have yet another bird nest in the vent 3 days after I am charged $134.09 to replace a hose. I now have to go buy my own louver or critter cage to put on the vent myself to keep the birds out. I would have thought the service man would have done this for me.

Greens Appliance, Heating & Cooling's reply

Thank you for leaving a review. We work hard to create a positive customer experience and apologize for the experience you had. However, please understand that our service tech are not trained in critter control and we stand by our techs decision to only fix what he is trained & certified to do. In doing so, we hope he was courteous in telling you he cannot fix the intrusion problem. May we recommend you call a local pest control company to remedy the bird invasion issue you are facing.

Thumbtack Customer

Dec 19, 2017

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From Google

Had a broken dishwasher. It would not pump out the water. Called them on a Thursday and they told me someone could come Monday morning. That morning, he called 10 minutes in advance. I had tried to fix it myself but could not. He wanted to know what I found. I told him, and in 15 minutes he had identified the issue (a piece of plastic in the drain motor that he removed) and fixed it. He then told us the best ways to use the dishwasher, how to load it, etc. He could not have been nicer or more polite. It was not cheap but I didn't expect it to be and he certainly could have charged us more by "fixing" things that didn't need fixing (like replacing the motor). I could not have had a better experience and would highly recommend them.

Thumbtack Customer

Mar 10, 2018

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From Google

I do not recommend this company

Greens Appliance, Heating & Cooling's reply

Thank you for leaving a review. We work hard to create a positive customer experience and apologize for the experience you had. Please call in and ask for DJ to explain why you wouldn't recommend our company. We would like to correct any issues you had with our business and make it right. But also, we would like to listen and learn from your experience and use it to provide staff training in order to provide better customer experience in the future.

FAQs

What advice would you give a customer looking to hire a provider in your area of work?
Check to make sure the contractor is licensed, bonded and a member in good standing with the BBB? Does the service provider stand behind their work? Do they have emergency service?

Greens Appliance, Heating & Cooling

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