Introduction: Hi, my name's Merrell. I run Logic Observer, Inc. which provides IT services (cloud backup, monitoring) to/for businesses online. When I'm not setting up Network Operations Centers or deploying data protection for the biz crowd, I help everyday people solve what seems like impossible computer problems with their home computers and laptops.
I'VE BEEN DOING THIS FOR 25 YEARS!
I'm ridiculously pro, friendly, and explain things plainly with patience.
I enjoy fixing home user PC problems that I could do with one hand tied behind my back, in my sleep -- but for end users it a magic miracle and it means the world to them. I'm happy to see people really get their systems set straight and working better than before.
Try me out, I'm fast and can assist over the phone and/or by remote connecting into your computer (one time temporary connection).
I'm a Level 1, 2, and 3 extremely over certified and skilled PC support pro that has 25 (yes, 25) years experience in all Windows, Microsoft, Internet, opensource, and Linux technologies. fixing, supporting, optimizing, cleaning, and making computers run better than they ever did before. I'm extremely overqualified for the job, but I do this because I get happiness out of helping others for what is no big deal for me -- stuff I can do in my sleep-- yet it means the world and appears as magic to people that aren't as technical or into computers.
As mentioned, I enjoy making people happy. Its no trouble for me, but highly appreciated the quality I put in to cleaning up and fixing peoples computers.