Ace Handyman Services Chicagoland

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Length of items over 6 ft

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Introduction

Ace Handyman Services Chicagoland is one of the top-rated repair and remodeling companies in the Chicago area. For over 15 years, we have been providing our customers with quality craftsmanship across all of their repair and remodeling projects -- both large and small -- inside and outside. We're A+ rated by the Better Business Bureau, and we are a Super Service Provider for Angie's List members with over 1,300 reviews. We're licensed, bonded and insured with a General Contractor’s License, and we completely warranty all our labor and materials for one full year, giving you the trust and assurance you deserve with one of the best warranties in the business.

Overview

Hired 6 times

Background checked

15 employees

21 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Check and Credit card.

Reviews

Customers rated this pro highly for work quality, punctuality, and responsiveness.

Good 4.1

26 reviews

5

69%

4

4%

3

4%

2

12%

1

11%

Past Customer

Apr 27, 2014

·

From Google

I am completely disappointed with the level of customer service I received from Handyman Matters. The General Manager, Ted Sparrow, came to my house to provide an estimate on a small project in my downstairs bathroom. I was impressed with Ted's knowledge and expertise so much so that I asked him to provide me with an additional estimate on our upstairs bathroom, where we are planning a gut remodel. After our meeting, I explained to Ted that I needed an estimate fairly quickly as we were looking to have the work completed relatively soon. He assured me I would have an estimate by the end of the week (the appointment was on a Wednesday). When I did not hear back from Ted, I emailed him on Monday to which he apologized and sent me an email telling me in no uncertain manner that I would have the estimate the next morning in my mailbox before I woke up. Needless to say, no email arrived. When I followed up again, Ted told me he was surprised as the "office" should have sent it out and he assured me I would have it that evening. Nothing arrived. Although at this point I was not planning on using Handy Matters (as I assumed this would likely show up in their timeliness on the job), I followed up the next day to make a formal complaint. Linda, whom I had worked with from the beginning, was as professional as she had always been and told me she would speak to the owner and get back to me. Sure enough she called me back and told me she had talked to Ted and I would definitely receive the estimate by 6pm that evening. Well--that was two days ago and still nothing.Although I can not speak to the quality of their work, they are clearly a dishonest company that is willing to say anything to make their customers happy--but this is all smoke and mirrors and outright lies. Had they merely been honest with me--told me they were backed up, too busy, etc. I would have been fine--but to repeatedly lie and make false promise after false promise--this in my opinion is not the sign of a company I would ever do business with or recommend someone do business with.

Ace Handyman Services Chicagoland's reply

Kimberly K.

Apr 3, 2015

We needed to have some remodeling done in one of our bathrooms, and Handyman Matters came out and replaced our vanity and toilet, and they retiled the floor and the walls with nice Travertine tile. Because it was a larger job, their General Manager came out and patiently walked me through various options and a detailed explanation for the various steps involved. After settling on the scope of work that I wanted, he sent me a detailed cost estimate that broke the work down into the various sub-projects and the costs of each of those items. The work itself was done to perfection, so much so that I had to call him out again during the project to update a few more items in the bathroom (like the mirror and cabinets) so that they matched the quality of other work. I especially liked the fact that I was able to talk to the GM throughout the project to make the mid-course changes that inevitably come up. Their front office was also great in scheduling the work around my busy schedule. Great job!

Past Customer

May 14, 2015

·

From Google

Beware of this company. It took them over 6 hours to install a front door when they originally said 3-4. Ended up going to court with this company contesting their over billing and poor craftsmanship that I had to pay over $400 to have fixed. They ultimately won because they forged my initials on the estimate part of the invoice and they filled in dollar amounts after it was signed . It is our word against theirs and we can't change the judgement. We did learn a painful lesson about making sure to get copies of everything and getting everything in writing. My advice is to avoid this company. There are far better companies out there that are cheaper, do quality work, and not as deceptive.

Ace Handyman Services Chicagoland's reply

We did everything correctly, including having all of the documentation properly signed by the customer, and the court agreed with us COMPLETELY in this matter and awarded us our full fee as well as our court costs. He is correct in that we had initially quoted him 4 hours based on his description of what was needed. But once we arrived on site, we realized that some of the work would require a second man because of the weight of the door and some other issues, so we increased the estimate to 4-6 hours which the customer initialed on the invoice BEFORE we began any work as is our standard practice. When the work was completed in 6 hours, the customer reviewed the work with our craftsman and had no issues with the work, and the customer signed the invoice where it says "I hereby acknowledge the satisfactory completion of all services rendered and agree to pay the total specified." Unfortunately, social media today allows individuals to say what they will about certain things without having to substantiate their statements, but we were very gratified that the Court system reviewed all of the details and documents in this situation and completely agreed with our version of the story, awarding us our full payment as well as our court costs. We have been in business for over 10 years now, and we value our good reputation as evidenced by over a thousand great reviews on Angie's list at this point. We do make mistakes every now and then like every other company, and we do our best to try to work those out with our customers as long as they are willing to be reasonable.

Past Customer

May 2, 2017

·

From Google

Good work ! Thank you.

Past Customer

May 2, 2017

·

From Google

Our toilet broke and leaked, leaving a soft spot around the toilet. While we were replacing the subfloor, we took it as an opportunity to upgrade from linoleum to tile. I began the process of searching online for the right person to do the job. I found Handyman matters through Google and put through an online request for a quote. Linda White called me back right away. From the beginning of the process, Linda White was so helpful on the phone guiding me through the process. She obtained very detailed estimates for us so we could compared to other vendors. She facilitated getting detailed material lists so that we could be prepared for the handyman to come out and begin work. The handyman that came out did great work and actually took a lot less time than was estimated so the cost was less than we had planned for. We had one small issue that we saw and let Linda know. The handyman was back at our house within a few days to correct the issue at no additional cost to us. I really liked the policy of time and material charges. Finally, the handyman himself was very respectful and courteous. We have a no-shoe policy in our house and he didn't hesitate to put on the booties whenever he returned to the house. We had purchased something incorrect so he told us exactly what we needed and even gave some aesthetic perspective that turned out great. We will definitely use Handyman Matters again for our next home improvement project.

Credentials

Background Check

Charles Cole

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We typically work on a time and materials basis, but for certain projects, we can do a fixed bid. Just call us for more information.
What is your typical process for working with a new customer?
Most customers will call or email us. We then talk to you about your project. Sometimes we can estimate the time it will take to complete your project right then and there. In other cases, we might need some pictures from you. And, for other larger projects, we may need to send out an estimator. If you accept our estimate, we'll get the project scheduled, and you'll be on your way!

Ace Handyman Services Chicagoland

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