|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
Bellhops Moving (Chicago, IL)
About this pro
Overall it was a good experience. I appreciate the model but would encourage some training of the moving crews. Some were better than others.May 20, 2018Verified
Worst experience. Quoted $89/hr on Thumbtack. The quoted $200 move estimate was actually $850. The quote also failed to mention that I would be charged $50 an hour for 5+ hours of a truck fee for the truck with a driver in it doing nothing. I would never use this company again and urge others to avoid. In addition, they had no moving blankets in the truck due to miscommunication and a few items were damaged, including my $500 office desk. The only decent part was the two movers were pleasant.May 13, 2018VerifiedKatherine S.'s reply
Hi Joe, we appreciate you taking the time to leave feedback. We are happy to hear you were able to have a positive experience with the bellhops, and we continue to adjust processes and procedures to ensure each customer can have a positive experience for all aspects of their move.
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- What should the customer know about your pricing (e.g., discounts, fees)?We’ve built a straightforward, hourly pricing structure that eliminates surprises: Free estimates, free booking, all-inclusive hourly rates, with no hidden fees for mileage, fuel, stairs, or large items. Hourly Rates by Service Type (all-inclusive rates) ----- 2 Movers with Box Truck (2 hour minimum) $89/hr - 2 Movers $50/hr - Truck & Equipment =$139/hr for 2 Movers + Truck 3 Movers with Box Truck (2 hour minimum) $119/hr - 3 Movers $50/hr - Truck & Equipment =$169/hr for 3 Movers + Truck 4 Movers with Box Truck (2 hour minimum) $149/hr - 4 Movers $50/hr - Truck & Equipment =$199/hr for 4 Movers + Truck There is an additional flat rate of $20/hr on Saturdays. ----- Labor-Only Local Moving (1 hour minimum) 2 Movers: $99/hr 3 Movers: $139/hr 4 Movers: $179/hr There is an additional flat rate of $10/hr on Saturdays. ----- **Last Minute Moves: For an additional hourly rate we can book moves with 1-2 days notice Give us a call or visit our website to get a detailed estimate, check availability, book your move, or ask any questions. *Note: The Thumbtack site calendar does not reflect our actual availability.
- What is your typical process for working with a new customer?Whether you book online or over the phone, we'll guide you through our free reservation process. In minutes, we’ll gather all the necessary details, answer any questions you have, and provide an estimate. Once the reservation is complete, you’ll receive a confirmation e-mail so that you can verify all the details of your upcoming move. On the night before your move, you will receive an e-mail that includes a photograph of each bellhop so that you’re greeted by familiar faces the next day. Your Captain will get in touch on the morning of your move to let you know your team is on the way. Each bellhop will arrive in his or her own personal vehicle. (That’s the way they roll.) Once your team has arrived, they’ll conduct a brief walk-through, take note of any special instructions you may have, and then get to work. When the move is complete, you will receive an e-mail to confirm your service and leave a review. You'll also have the opportunity to tip your bellhops without needing cash on hand. We will charge the same card you used to schedule the move.
- What education and/or training do you have that relates to your work?Our bellhops are unique because we are dedicated to recruiting ambitious, friendly, hardworking people. Prior to being accepted onto our platform, candidates must first complete an interview process to ensure they possess the personality and skills necessary to provide a phenomenal moving experience. Candidates must also undergo a full background check. In addition to movers, we also recruit professional drivers whose sole job is to safely transport your belongings from one location to the next.