Okay, color me impressed. Frank is the real deal. This is a young man who not only will get the job done to your satisfaction but at a more than reasonable price. I'd had carpet cleaners come out to the house before. None, however, were like Frank. He pretreated my entire carpet with a spray to supposedly loosen the dirt trapped within and then proceeded to go over the whole thing with a power sweeper type contraption before applying steam application. I have to admit, I was skeptical that anything could clean our carpet. You can see and feel the difference. All I have to say I'm one happy customer and I will certainly being seeing Frank again. Thank you!