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This was our second time using Venue Valet, and unfortunately we were very displeased with service this time around. Our contracted services were to begin at 5:00 p.m., ready to take cars no later than 5:20 p.m. The valet team did not arrive or start taking cars until almost 6:00 p.m., which was a major disappointment to our donors who expected valet service upon arrival. We contacted Martin numerous times and never got an apology or explanation of the lateness, besides that they encountered traffic. The day after our event, one of our donors contacted us because she had driven all the way home (approx. 1 1/2 hours away) without her key fob for her remotely started car. After several messages and emails, I was informed by Martin that the valet had accidentally forgotten to give her the fob before she drove away. This wouldn't be a huge issue if any of the valet attendants would have simply returned the key to us before leaving and explained what happened. Alternatively, someone could have at least notified us the following morning rather than making us chase them down via email and phone calls. I also had to go to their offices to pick up the key and overnight it myself to ensure that it was taken care of in a timely manner. Venue Valet would not respond to our calls or emails about our contract and customer service issues and have done nothing to correct the poor service. As the icing on the cake, they did not bring the valet parking sign that the contract also stated they would provide. Overall, a very disappointing service from beginning to end. We will not be using them again and would not recommend hiring Venue Valet.Mar 29, 2017VerifiedVenue Valet USA's reply
Hello Maya, I am sorry to hear that you were unhappy with your experience this time around. Your company was very pleased with our services in the passed when you used us before even though both locations are some of the most difficult locations to provide service. We were definitely on site by 5pm, you called me and told me that you spoke with an attendant that was there and I myself was there at 5:15. There were no issues with any cars as they had arrived. As for the guest who left without the key fob, I apologized for that issue and would have been more than happy to overnight the key or deliver it myself. Finally I was going over my emails from you regarding the sign and you told me you would not be wanting the custom sign for the event. I am sorry you still felt disappointed with the service and I apologize for the attendant who didn't give the key fob to the one guest. We provide service for hundreds of special events each year and more than 99% run flawlessly. If theres ever an issue we do whatever it takes to resolve the issue, typically even when we re not at fault. We parked over 100 vehicles for your event and the key fob was the only issue. Again, my apologies and I hope you can give us a chance again in the future. Thank you
Having worked with Venue Valet a year prior, I hired this group to provide valet parking services in downtown Chicago on June 24th. We agreed to the terms and I returned the signed contract and a check for the services. Valet attendants were to arrive at 6:30 p.m. for a 7:00 p.m. start. At 5:56 p.m., Martin called to inform me that he would not be able to provide parking services because there were so many events occurring in Chicago and he had nowhere to park the cars. He stated that the garage, with whom he had a VERBAL agreement, backed out and he would no longer be able to offer the garage. I was absolutely furious. With one hour prior to my event and no alternative options, Martin told me to just contact my guests and tell them I would no longer be providing parking. I told him this was completely unacceptable and demanded that he fix the problem and locate parking. My guests had already been informed that there would be complimentary valet. Essentially, Martin told me he was sorry but there was nothing he could do. I told him parking is his business and it was his responsibility to know what events were happening and to have secured the garage in writing. Again, he told me there was nothing he could do and left me with HIS problem. I tried calling him back and he refused to answer any more of my calls. Unfortunately, I lost about 30% of my guests because they were unable to find parking. Not only did Martin not honor the contract, he gave me NO options to resolve the issue he created. Again I must reiterate, I received the call from Martin ONE HOUR before the event. Aside from being unable to honor the commitment I gave to my guests of complimentary parking, I was also thoroughly humiliated. I would caution any group/individual looking to do business with this company to ensure you take the above into consideration. Under no circumstance would I recommend Venue Valet.Jun 27, 2017Verified
The team at Venue Valet USA showed up before their call time, prepared to work and were professional throughout the night. They were a great team to work with on this event.Jun 29, 2017Verified
I needed a Valet service at the very last minute (due to impending bad weather) and Venue Valet answered the call immediately and organized the service for me. I was so grateful to have such a positive response and great service at the last minute!! THANK YOU!!!!!!!!Oct 26, 2016Verified
We hired Martin and Venue Valet for a fundraising event in a very congested part of Chicago. The team did a great job from start to finish and were very easy to work with. Martin went above and beyond what we expected throughout the whole process and also made sure the evening ran smoothly. Absolutely no complaints and would definitely hire for any other events!Mar 11, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Every location date and time is unique. Please provide an exact address, and let us know if you have access to a parking lot, if not we will reach out to our partners and most likely be able to find something for your business or event.
- What is your typical process for working with a new customer?Once we obtain the proper information we will provide a quote. Upon approval, we will provide a service agreement for reservation and provide you with the best valet service around.
- What education and/or training do you have that relates to your work?All of our attendants have years of experience with excellent driving and parking skills. They are trained to be courteous and welcoming, helping guests in and out of vehicles, holding doors open upon arrival and departure, walking guests with umbrellas during rainy days and providing the best experience possible for each and every one of your guests.