We have had a situation with an unwelcome house guest of the rodent variety. On the phone, I thought Bryan did the best job at interviewing me in order to understand the situation. I was also pleased to learn of the Thumbtack discount. When the professional technician, Eric, arrived he was FANTASTIC. His inspection of literally every inch of our home was impressive and above and beyond what anyone else is done (which probably explains why the problem was not resolved). He opened and investigated behind every access panel we have, he pulled out the fridge and the stove and looked under the dishwasher, the access panels to the bathtubs. He did everything and was every calming, friendly, knowledgable and professional, etc. Of course, it's too soon to tell the results, but I'm pretty confident that Advanced Maintainance will implement a solution that works because they were so thoughtful and thorough in their consultation and investigation.