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Celebrate Rockford Days
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American - casual,
American - formal,
Mexican / Latin American,
Mediterranean / Middle Eastern,
New Year’s Day Brunch Putting on events at home can be taxing, so we decided to try something new and hire a chef for our New Year’s Day Brunch. We settled on chef Gerard. The overall experience came with some major ups, but also downs. Although his professional cooking tenure wasn’t long, we chose him based on his then 8 reviews (all 5 stars). Planning began about 3 weeks prior to the event. Gerard’s communication and attention to detail were exceptional. After he submitted an initial menu, changes were made due to dietary restrictions and/or our personal preferences for the 12 guests. He was always positive and willing to go the extra mile for whatever was needed. Needless to say, we were very excited and feeling optimistic about our event. Consequently, we gave the chef some must have guidelines pertaining to the day of the event which involved a food presentation time, an actual eating time (11:30am), and the cleanliness of the kitchen due to the open floor plan. Unfortunately, none of the request were met. Gerard and his assistant Stephanie assured us that they would be at our home 8:00am, they arrived at 8:42. A broken dish, missing ingredient, and even the monitored fire alarm being set off 6 times were all forgivable, but being late was not. The event was scheduled to begin at 11am. All of the guest were present by 11:15. Gerard spent the entire morning trying to catch up. By 11:20 my wife and I jumped in to help move things along by setting food out and cleaning up the kitchen. The brunch dishes turned out fine as the guest seemed pleased. Regrettably, we had to spend New Year’s evening scouring pots/pans (which weren’t initially cleaned well by the cooks), and degreasing our stove and quartz counters. His service advertised that our kitchen would look even better than it did prior to cooking. Not true. Nevertheless, while an actual apology for tardiness was not given, we learned a lot from the experience and have already concluded that serviced catering will be our go to weapon of choice for future events. We also believe that this was a valuable learning experience for Gerard, which can do nothing but help him improve at his chosen career.Jan 3, 2020VerifiedChefBnbEats's reply
Stephen, thank you so much for choosing to spend your New Years’ Day with ChefBnb. My team and I take giving the client exactly what they ask for very seriously, so we were both shocked and sorry to hear about your displeasure in your personal chef experience as it pertained to leaving the kitchen exactly the way it was found as well as punctuation. We are reviewing our protocols to make sure that this does not happen again with anyone else. Like we discussed yesterday after the event, we try to give an approximate time to account for longer travel times. My team and I conversed with one another and decided to extend an offer to you and your wife, which was sent to your email Wednesday evening, for the mishaps and inconvenience. Again, we’d like to extend our deepest apologies for not providing you our standard excellent service.
Our experience was delightful. I wanted to take my wife on a date and I didn’t want to go to a cliche franchise restaurant. This was a personal chef experience like no other. It was more affordable than a typical 4-5 star restaurant and it was in a much more intimate setting.Oct 25, 2019
What a wonderful experience! Having the chefs was a game changer, I actually had tine to enjoy my party. And the food was amazing, people had seconds and thirds. If you’re on the fence about hiring them for an event, I’m telling you to do it, it’s worth every penny!Nov 24, 2019VerifiedChefBnbEats's reply
Opening up your home and giving us the opportunity to be the ones cooking so you could relax and just enjoy your loved ones was our pleasure. You two were amazing hosts!
The Chefs did an awesome job in catering to our guest. They curated a great inclusive experience with the food they prepared. Will and plan on using again.Dec 15, 2019VerifiedChefBnbEats's reply
Dear John, We're happy you had a fantastic time with us! Thanks for your trust in allowing us to handle your wife's birthday celebration and in your home, we're thankful for amazing clients like you. We hope to see you again soon!
Chef Gerard and his team made our group date night the best decision ever. All of the food was tasty and delicious and the service was top notch. Everything they did exceeded expectations.Oct 25, 2019
- What should the customer know about your pricing (e.g., discounts, fees)?My pricing is per person not by the hour. Groceries are a separate charge. Which leaves the customer less stressed and confused on how long it will take for me to shop for groceries or being in traffic, to preparing their meal and cleanup. It's all built into the per person charge. That way, they can spend more time entertaining.
- What is your typical process for working with a new customer?My initial conversation with new clients is to gain an understanding of the cuisine they would like as well as the reason they are celebrating/ needing the services of a private chef, to help produce a better experience. I then create a menu with dietary restrictions in mind.
- What education and/or training do you have that relates to your work?I attended Auguste Escoffier School of Culinary Arts, located in Boulder, Co. I also have several years in a high end country club, chain restaurants, and corporate dining.