FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I usually charge a flat fee depending on the scope of the job, though some will call for an hourly rate. Remote work tends to be cheaper. I also have a small surcharge based on mileage I have to drive after 10 miles. If I don't at least partially fix your issue or lead you to a final solution, you do not pay. I give veterans, veteran-owned businesses and seniors a 20% discount. I have connections for discounted software and hardware, if needed.
- What is your typical process for working with a new customer?
I contact the customer via their preferred medium (phone, email, text, video call, messaging, etc), get to know them and their issue, and give them an idea what a fix will entail. If we are satisfied all around that I will be able to fulfill their needs, we go from there.
- What education and/or training do you have that relates to your work?
Besides a Certificate of Desktop Support from a college and a BFA in Graphic Design, I have my many years of experience and natural curiosity and drive. The internet is an incredible resource to learn anything and everything there is about technology. If I don't know how to do something, you can bet I'll have it figured out soon!