FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Base Quote: Our prices start according to your specific needs, with base values stipulated in our profile. The quote provided through Thumbtack covers services of up to 2 hours and 30 minutes. If the service exceeds this time, an additional fee of $80 per extra hour will apply. Cancellation Policy: In case of cancellation on the day of the visit, a fee of $50 will be applied to offset the incurred losses. Cancellations made the day before will incur a fee of $30, as it is difficult for us to schedule another client on short notice. Price Variations: The final price may be adjusted if there are significant differences between the described services and the actual situation at the client's residence.
- What is your typical process for working with a new customer?
Our typical process for working with a new client starts with clear initial communication to fully understand your specific needs. Following this initial step, we provide a detailed quote based on the services discussed and clarify our policies, including cancellation conditions and potential price variations. Once terms are agreed upon, we schedule the visit at your convenience and strive to deliver high-quality service, ensuring your complete satisfaction. We are committed to building a trusting relationship from the first contact through to the completion of the service.
- What education and/or training do you have that relates to your work?
We listen attentively and sensitively to each client's needs, which has provided us with a solid foundation of knowledge and essential skills for our work. Additionally, we stay updated with the latest best practices and recent trends through market updates. We are committed to delivering high-quality service, leveraging our extensive knowledge and experience to meet our clients' needs in the best possible way.