FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Flat-rate, upfront pricing. We quote the repair before any work starts, so there are no hourly charges. Diagnostic visits are $75 ($99 evenings, weekends and holidays). Financing is available on new systems, and we'll point you to current utility and manufacturer rebates.
- What is your typical process for working with a new customer?
Call or book online and we'll confirm a time that works for you. We diagnose the problem, explain what we found in plain language and give you a flat-rate quote with options before any work begins. When the job is done we test the system, clean up and walk you through everything.
- What education and/or training do you have that relates to your work?
Graduated HVAC school in 2008. NATE certified and EPA certified, licensed and insured, and a Lennox Premier Dealer.