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Water Damage Cleanup and Restoration
We had flooded basement and the ceiling came down as well. It was just a mess!! Chris came over and walked us through the process and what he would do. He was very nice and professional so we hired him. Chris and his crew were great and they kept us up to date on the progress. Everything turned out great and we're very happy with the results! Will definitely recommend Gallery to our friends.Dec 6, 2017Verified
Floor Installation or Replacement
I hired Chris and his company to do a remodel job in my house which entailed laying new flooring wood and tile flooring throughout, drywall work, backsplash, new tile shower, and installing bathroom sink, kitchen sink, and dishwasher among some items typical with a remodel. A job that Chris told me would take just a few days ended up taking weeks to finish. He then pulled his crew off (which sounds like its typical) to start a new job before finished with my job. I lived through construction from October through January and they probably worked the equivalent of 6 weeks. Chris is a terrible communicator but a great salesperson. He sets his crew up for failure by failing to communicate to them the entire scope of the job or having them prepared to start a job day 1 ready to go. My brand new shower was supposed to have a built in shelf - it does not. I had to explain to Chris how to install both a dishwasher and a garbage disposal after both were done incorrectly, yet he pushed back. The reviews seem great for carpet cleaning services, but I would be VERY CAUTIOUS to hire them for remodel work. 2 stars for the work that was completed being adequate and the crew themselves being nice guys, otherwise it would be 1 star.Feb 19, 2019VerifiedGallery Construction's reply
Hi Ty, We are so sorry that you felt your experience with us was so poor. We strive to provide 5-star service to all of our customers. We are always welcoming of constructive criticism and will evaluate our communication strategies going forward. This project began with a simple flooring take-up/install. While we were happy to complete additional work, we had to juggle an overlap of previously scheduled projects with your additional work. We are always optimistic, and hope to complete projects as soon as possible. However, estimated durations are just that, estimates. Many factors can add time to a project length. Additionally, we encountered several roadblocks during the project that added to the overall duration. Some of those included discovering cement as opposed to traditional subfloor in the hallway, and having to address and correct the electrical issues in the kitchen before we could do our contracted work. We appreciate your business and truly do appreciate your feedback.
My wife and I called Gallery Company as we were looking for an entire remodel of our home. Remodeling our kitchen and possibly our bathroom with some additions to the house. Chris came over and showed us the entire plan to remodel our entire home. We began working and was surprised at his team's punctuality and professionalism. They gutted the entire kitchen, bathroom, 1st floor, and 2nd floor. We beyond grateful to have worked with a company that left our home with a brand new look. This is a professional company with a lot of experience in this line of work. I highly recommend this company for anyone who is looking for any kind of home remodel.Feb 13, 2020
My husband and I called Gallery when we noticed our basement was flooded. Chris arrived at our doorstep within a few hours to inspect the damage and begin cleaning up. We are impressed by his team's professionalism.Apr 29, 2019
We called gallery company to help us remodel our bathroom in our master bedroom. Chris was very helpful and made the remodeling process easy and clean. He made sure to leave the bathroom area clean before leaving. We will work again with him in the future.Apr 29, 2019
- What is your typical process for working with a new customer?Whenever I meet a new customer, I always take the time to understand their major concerns and goals for the project. In the context of carpet cleaning, this would include walking through a home and allowing the customer to point out problem spots or odors. With a bathroom remodel, this would look more like a complimentary design consultation and planning session.