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A very positive experience. (Professional, prompt, thorough, and honest work - and all at a fair price). He diagnosed and corrected a corruption issue that had bypassed the anti-virus software on my laptop. I recommend John's services highly.
Ron did a great job. He thoroughly explained what he would do, removed all viruses and restored my computer to optimal operating speed. Highly recommend!
David is very knowledgeable and helpful in solving my computer problems and answered any questions about future issues.Virus removed and future problems prevented,works fast and smooth now. Thanks David
Bob has service my computers over a dozen times and he's always fixed my computer issues. This is a man who works hard and will never overcharge or give dishonest information. Thanks Bob.
My external hard drive went out and Elias went out of his way to try and obtain the information from it. Although he wasn't able to get the stuff off the hard drive, he did a thorough check and cleaning of my laptop. He removed a lot of unnecessary files and downloaded an updated version of my bookkeeping program. I will never go to another computer technician again, he's the best!
I was having a lot of problems with my year old hp Pavilion notebook that was crashing repeatedly during a days usage. I had bought into an on-line company (iyogi) for remote access tech. help and anti-virus service. They had control over my laptop for about 4 months and I spent hours a day multiple times each month when I had to contact them about the same performance problem issues that began when they installed their program. By the time we terminated their service my hp was crashing multiple times a day. I am not a techie and I had no idea how to fix their mess. Somehow I found Compugeekz on Thumbtack and stated that i had a computer problem and very quickly had a reply from George Sievers offering his services, he sent me a number to call and by the end of our conversation I felt there actually was some hope for my laptop that I thought had a hardware issue and was probably going to cost a lot of money to repair. I took my machine to him and the next day he called and told me I could come pick it up. He had cleaned the 'bugs' out of it and he was 'stressing' it by running several programs at once and no crashing. I have had no more crashing, the fan used to sound like it was running hard all the time, no more of that. I can run multiple windows and browsers at one time, no problem. I am extremely pleased with the work he did, he even called and e-mailed me to make sure it was running properly and to see if I had any further questions or concerns. His pricing is very competitive and actually was lower than an amount I had paid a couple years back for PC work that wasn't even done right. I will be taking that PC to Compugeekz for him to work his magic on next. It is nice for a non techie in a high tech world to have someone close by, that is available for questions, cares enough about his work and reputation to do several follow ups and is fair and honest. In this world, that is a rare commodity.
I'm a small business just getting started up. I called Tech Tyler for a little help in getting my web page built and on line. With in no time he had an excellent page built for me and on line. He did such a good job I called him back to have him set up my Quick books. Again, my software was up and running in no time. Later I did something to my computer, which I have no idea, but I called Tyler and he was able to remote into my computer and fix my computer within a few minutes and take care of the problem. Tyler is very professional as well as knowledgeable in soft ware and hardware. I would highly recommend him for any job no matter how small or how big.
Dustin came over and my pc was on the its last leg. However he was able to find the virus, get the latest updates, and fix the problem. He also gave me advice on how to keep the problem from happening again with some free software antivirus. Thanks for all your hard work!
Barnabas Brown from WACD really helped me out and really did a great job explaining everything to me. My computer was full of viruses and also wasn't working correctly. When I would turn on my computer the virus would pop up every time. He explained to me that even though I uninstalled it and deleted it, that it was embedded in the startup with the bios and so every time I turned on my computer, the virus would reinstall itself. I also felt that I was given a great price for the work that he did and now that my computer is running better than ever!
I was having a lot of trouble with my laptop. I unfortunately was passed my warranty. Seeing I'm a student, and mom of 6, money isn't a luxury. Replacing the unit was not in my budget, nor was paying geek squad or some other "known" company to assist with the issue. Jason was very professional . He explained theories on what could be causing the issues , in language I could understand, (I'm not computer savy). With each theory he gave me a estimated cost. I was confident I was made aware of possible outcomes. Much to my pleasure he was able to wipe and rewrite the system. I had it back in a couple days. The issues have been resolved . He even took time to save my pictures, music, and personal files to disk (hard copies), even after he reinstalled them to the unit. I'm not an expert in anyway when it comes to technology, but this experience taught me a few things. He took the time to explain general maintenance that could prevent future issues, and save me money from repairs. That alone was worth the very reasonable fee he charged. I would recommend his work to anyone who needs it.
Both my desktop and laptop computers were giving me fits, not operating correctly, one not at all. Scott fixed them both, and checked after too, to be sure all was well. He really is interested in good customer service, as well as getting the initial job done.
Great Customer Service from beginning to end! After leaving Neil a msg, he called to advise ERA got my msg and Scott would be calling/helping me. My need: 2005 Dell laptop to be cleaned up for viruses and brought back to brand new so I could give to someone else to use. I'd originally gone to Best Buy Geek Squad for an assessment and they were unable to help me without a lot of extra legwork on my end - laptop came with Vista and free upgrade to Windows 7 - I would have to call Dell to ask for upgrade info and/or have to pay for install disks to be mailed etc, etc, etc. I explained situation to Scott, he asked me some probing questions so he could truly understand my need and he came up with a solution. This solution didn't required any additional work on my end and the results would be what I needed and he could do it in one day!!! ERA is local and easily located from where I live, so I dropped my laptop off and Scott said he'd call me the next morning and guess what? He did!!! (I've been dealing with a lot of local businesses lately and I always have to call them back, so I was pleasantly surprised). Scott advised everything was done and I could pick it up. Again I was happy because it was ready when he said it would be and with no extra costs or fees than were quoted! Prices quoted on Thumbtack were on point to actual price I paid and very competitive with Best Buy and the time-frame ERA offered was better than Best Buy. I use a computer every day but I am not tech savvy and working with Scott was easy and tech talk free. Not once did he go over my head with tech speak, everything he asked or explained was in everyday non-techie language. Great experience! 10 out of 10! I would recommend ERA Office Solutions any time and will use them again when the need arises. J. R. - Elkhart 46516
Wayne was great! Even when the client lost the equipment, he made himself available as soon as it was located. Stand up guy and we will definitely be using him in the future!
Reece was very quick to respond and offered very sound advice. Will contact later for service. Would definitely recommend on professionalism.
I needed help setting up a wifi system and Melissa got it figured out for me. It took her two trips but she did the work for the original quote. Very happy, couldn't have done it myself
Mason did a very professional job installing our home camera system. The entire process was first class. He met all of our expectations. I would recommend BIT to everyone!