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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What is upholstery cleaning?

From your carpets to your drapes to your furniture, all fabrics need to be cleaned. Cleaning upholstery, or the fabric on your furniture, removes the dirt and oils that are transferred to couches and chairs through regular use. Because furniture upholstery can be delicate and colors can fade easily, it’s often a good idea to let professional sofa cleaners handle the job. They’ll determine the type of fabric — usually cotton, linen, wool, suede or microfiber — and the appropriate method for cleaning it, either steam-cleaning or applying a dry-cleaning solvent. In general, cleaning an entire piece of furniture includes a pretreatment, cleaning, and neutralizing rinse to the body, plus removing and cleaning all cushions and cleaning all crevices.

An upholstery cleaner may clean the entire piece of furniture, on a regular schedule or by request, or do spot treatments to remove pet, food, drink, or oil and grease stains. Furniture can also be deodorized to remove the smell of pets or tobacco smoke. Furniture that’s used often, like that in your family room, should be cleaned once a year to keep it fresh and extend its life. Sofa cleaners often also offer repair services to mend tears in fabric or patch holes in leather.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Who cleans couches?

Even if your furniture doesn’t appear dirty or stained, your couches are collecting just as much dust, pollen, germs, pet hair and dander, and even food crumbs as your carpets. In general, the same professionals who clean your carpets and drapes can also clean your couches. Carpet cleaners usually offer upholstery cleaning services as well, and may offer a discount if you have your carpets cleaned at the same time. Alternatively, you can choose from a range of professional upholstery cleaners in your area who specialize in cleaning different types of upholstery fabrics, including delicate antique fabrics and other hard-to-clean materials such as suede. In addition to deep-cleaning the entire piece of furniture, sofa cleaners can spot-treat food, pet, and oil and grease stains. Most professionals also offer services to sanitize and deodorize your furniture and apply protectants to prevent future stains. As with carpets, experts recommend that you have your upholstered furniture cleaned once every year or two, depending on how much use it gets and whether you have children and pets.

How much does upholstery cleaning cost?

The cost to have your upholstered furniture cleaned depends mostly on two factors: the size of the furniture and the type of fabric. The national average cost of upholstery cleaning ranges from $120 to $150. Most people have multiple pieces cleaned at once, but sofa cleaners will come to your home for just one heavily soiled couch or to spot-treat stains. The smaller the furniture, the lower the cost: A lounge chair may cost an average of $50 to clean, while a couch costs an average of $135 and an L-shaped sectional costs an average of $190. Delicate materials such as antique fabrics or suede upholstery are more expensive to clean than sturdier ones. Having the sofa cleaner do repairs will also add to the cost. Repairs such as mending a tear in fabric or patching a hole in leather may be charged by the task or by the hour; in general, repairs cost an average of $15 each. Special or delicate fabrics may cost additional fees, too.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

Should I hire a move-out cleaning service or do it myself?

You may benefit from hiring a professional move-out cleaning service, depending on your budget, time frame and whether you will be getting a deposit back. Hiring a cleaning service takes the stress out of your move. But if you’ve had your house regularly deep-cleaned, or if your landlord will charge you for cleaning anyway, you can save costs by DIY-ing it.

Reviews for Ashburn furniture cleaners
Nancy M.
Jessica and Dora arrived on time and started right in to clean my apartment. They were very thorough moving furniture to be sure everything was clean. They also put things back where they were before their arrival.
Subirias cleaningSubirias cleaning
Charlene R.
We have white linen furniture that was very badly stained and 3 black cats! He cleaned the couches turned out great given their condition. He was extremely dedicated to his work and very professional, but most importantly honest. It's rare that a contractor has such high integrity and tells you the truth of what to expect and the "why's" of the situation. Will definitely hire again!!!
Mica carpet,rugs&upholstery cleaningMica carpet,rugs&upholstery cleaning
Sara Z.
Wow! My three level townhome has never looked better. I had some repairs and remodeling done on my finished basement and the contractors left everything covered in a THICK layer of construction dust. I’m talking about floors, furniture, personal belongings, it even got inside closed cabinets and drawers. Subirias Cleaning to the rescue! They responded to my request right away and got me on their schedule very quickly. They did an extremely thorough and detailed deep clean of my entire house, really tackling the construction dust and leaving everything spotless and beautiful. They were prompt, professional, and a pleasure to work with - highly recommend!!
Subirias cleaningSubirias cleaning
Danielle L.
Absolutely terrible and would never recommend. I hired Green Moppers company to “deep clean“ my house and I am very disappointed with the results. I have a long list below of things that weren’t done or done not well. •Agreed time of arrival was 12pm and did not arrive until 1:45 (which I had planned around baby nap times which had to be pushed back) •couldn’t tell that my house was even vacuumed there were no vacuuming lines In the carpet •master bedroom was not dusted •all mirror were left entirely streaky •living room furniture was left with dirt •kitchen counters were all gritty and a section was not even wiped clean as it still had food residue on it •fridge was not wiped down •formal living room still had visible cob web by the table •bottom of our large shelf had a lot of dust on it
Pearls HousekeepingPearls Housekeeping
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