Courtney C. says, "I woke up one morning expecting a regular day -- until I discovered my ceiling was on a slow-drip. Especially fun, since their had been no recent rain. I called in two services to get quotes, and the first went on the roof, showed me a picture of the lake that was sitting on it, and told me there was nothing he could do for the next few days until it dried, and after that I should really have it completely recovered and pitched, which would run me about $8K. I'm a new homeowner, with a solid but aged home, and I've learned quickly that multiple quotes are important -- Samuel and Baden swooping in like Superman and Wonder Woman are perfect examples of why.
They came over, walked me through what they wanted to do, went up on the roof, told me it was patch-able, that a patch would last 6-10 months, and after that I should re-do the roof. Samuel explained that the roof didn't need to be pitched, it was designed to be flat but had just aged and wasn't draining the way it should. With insulation and re-covering, it would be fine just the way it was. They called some friends to see if they had patching supplies, so they wouldn't have to charge me for the supplies. No luck -- but Baden told me she'd personally look for the longest-lasting patch option. Then she walked me through the materials cost for new roofing, and the steps they'd take. $3800, with the potential for a little more if they needed to use plywood, and they just weren't sure until starting the project. The cost of a patch was $600 -- and Samuel tried his best to blow the water off so he could start ASAP, but my personal lake was too formidable. All this, and Baden promised me they'd patch the drywall in the ceiling too. I've never been more grateful for quality customer service. Whatever I need done in the future, I'll be checking to see if Sterling does it before I go anywhere else."See more