Todd K. says, "A few weeks ago, our A/C stopped blowing cold air in our upstairs. I made a couple calls, and most people were too busy or uninterested. Then I remembered a friend had told me about new Hvac company HVAC Precisions. I found his number and gave him a call. Chris answered and said he could come by the next day and see if he could help us out. I told him our units were 5 years old and had never had any issues. He thought it would be something simple like a capacitor. He hooked up his gauges and we had no Freon. He went up in the attic and he was back down quickly. He had taken the cover off and instantly saw all the oil had leaked out. Our coils had a major hole in them. He took a video and showed me and sure enough it was a mess.
I told him our units were 5 years old had a 10-year warranty. He took the serial numbers and called me later that day with a quote. When he gave the distributor our serial number it didn’t come back as having a warranty. I looked online and sure enough our coil said only 3 year warranty. We must have screwed up our registration. I told Chris regardless we need air, so he went ahead and paid for the new coil. Then come to find out no one had the coil. The distributor was saying 45 days likely and a 55 dollar shipping charge. Some how Chris did some calling and found one out of town and was already on his way to get it when he called to tell me.
He came the next day at the scheduled time. He did a very professional job and communicated everything and had us up and running in no time. I paid and I thought we were done. Well, he went ahead and submitted the warranty paperwork for us. That triggered the manufacturer to investigate our old warranty. Next thing you know I got a check in the mail from HVAC Precisions the price of the coil. Since Chris submitted all our serial numbers Trane made all the equipment 10-year like they should have been. Chris went out of his way to get our warranty straightened out. He didn’t have to do that. From now on HVAC Precisions will be our go to HVAC company."See more