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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Thumbtack Customer
They did a good job cleaning up our house
Ms. Sparkle's Cleaning ServiceMs. Sparkle's Cleaning Service
Thumbtack Customer
Great job, my house look super clean!
Professional Deep Cleaning Services Esmeralda NProfessional Deep Cleaning Services Esmeralda N
Rachel A.
Lorna and Francisco and their team did a great job in our move out cleaning. Left the house smelling clean and even cleaned the garage.
Service Express cleaning and painting servicesService Express cleaning and painting services
Anju S.
Esmarleda and team did a great job at cleaning my house.
Professional Deep Cleaning Services Esmeralda NProfessional Deep Cleaning Services Esmeralda N
Jeremy N.
They did a great job! The house was very clean, and they arrived when they said they would.
Service Express cleaning and painting servicesService Express cleaning and painting services
Mohan B.
Did a very good job cleaning the whole house. They were very detail oriented.
Spot Of Perfection CleaningSpot Of Perfection Cleaning
Isha M.
I have used Chasity's cleaning service twice now and have been impressed each time. She is my go to person when my regular cleaning is unavailable on my requested time. I would recommend her services as she gets it all. She will make sure the whole house is clean and can put enough hour to do the same. Very professional and effective in cleaning the house.
Chasity's Complete Cleaning ServicesChasity's Complete Cleaning Services
Natasha D.
Nidy was amazing! I am a busy professional and I really have a hard time to cleaning my house to point where it’s spotless, so I am so thankful that I found Nidy! She was prompt and she cleaned my house all the way down to the baseboards! I can finally think clearly now that my house is clean! Thanks Nidy, my first experience with you was the best, and I look forward to working with you on a long term basis!
Brazilian Cleaning (Nidy)Brazilian Cleaning (Nidy)
Thumbtack Customer
Exceeds expectations. Really went to town cleaning my house today for 5 hours. Will be hiring again. Highly recommend!
Ms. Sparkle's Cleaning ServiceMs. Sparkle's Cleaning Service
Thumbtack Customer
Ana was on time, did a fantastic job cleaning the house and cleaned 44+ window blinds! Even my husband was impressed, and he is hard to please! Can't wait to have them come back!
"Quitty Maid" (Cleaning Services)"Quitty Maid" (Cleaning Services)
Theresa L.
They did a really great job cleaning our house! Very responsive. They missed to clean our oven but when we reached out, they came back right away to get it done! Awesome service right there.
Trustful cleaning servicesTrustful cleaning services
Shelli F.
These ladies did an amazing job! They worked hard the entire time they were here. I don't think my house has ever been cleaner! I would recommend them to anyone looking for a cleaning service!!
Ms. Sparkle's Cleaning ServiceMs. Sparkle's Cleaning Service
Thumbtack Customer
Great, awesome, awesome service from these ladies. I was and still very pleased and satisfied with their service. They clean from top to bottom. I am so so happy I found Ms. Lorna. I’ve already booked my next cleaning appointment with her. Call her for your house cleaning needs and I promise you will not be disappointed. Your house will be so clean and feel so fresh that you won’t want to touch anything. You’ll just want to stand and admire the cleanliness like a mother admiring her new born baby lol. Gracias! 👍🏾👌🏾
Service Express cleaning and painting servicesService Express cleaning and painting services
Stephanie F.
Absolutely pleased! Extremely professional and thorough. She did an amazing job….my house was so clean and smelled fresh. I will definitely use her again…..
Fancy MaidsFancy Maids
Lysle N.
Wow, what a great team!! The house was super clean and they even made paper roses on the toilet paper 🧻 holders. They were on-time and we will definitely use them again!!
Cleaning :Day by NetteCleaning :Day by Nette
Sue R.
I am so impressed with ms Lorna and her team. She responded so promptly to my house cleaning request. They arrived on time and began cleaning. Two team members cleaned my entire home beautifully. I am having guests in for the holiday, I can now relax and enjoy the holiday. Thank you!!
Service Express cleaning and painting servicesService Express cleaning and painting services
Katie J.
Our house has never looked as clean as it does after Professional Deep Cleaning Services comes! Esmeralda and her team are wonderful! Esmeralda's communication with us has been very pleasant and it is obvious that she enjoys and takes pride in what she does
Professional Deep Cleaning Services Esmeralda NProfessional Deep Cleaning Services Esmeralda N
Tab M.
My house is SOOOO CLEAN! Solange and her team were prompt and very thorough. I'm extremely impressed and will be using her services on a continuous basis. THANK YOU!!
Solange Cleaning 100%Solange Cleaning 100%
Ashley B.
My house is immaculately clean!! I’ve used other services in the past and haven’t been satisfied. I will definitely be a repeat customer. They were prompt, professional, and thorough. Excellent service!!
House Repairs & ServicesHouse Repairs & Services
CYNTHIA T.
We rented a house online thru HotPads without seeing the house in person. We lived states away. When we arrived to our shock the house needed a very very deep cleaning. By using Thumbtack we were contacted by Lorna at 11pm on a Saturday night. By 2pm Sunday Lorna was at the house looking at the task at hand. On Monday morning at 9am Lorna shows up with 4 ladies ready to clean. It took 7 hours. Our household goods arrived Wednesday and we were able to set up the house. LORNA because of you and your awesome team we can now call this our HOME. The quote was so reasonable I will be using Lorna and her team again. Lorna may God richly bless you and your business. You are a shining light. The Terranova's
Service Express cleaning and painting servicesService Express cleaning and painting services
Joel O.
We had Eseman Home service do a full deep house cleaning prior to showing our house for sale. Kathy and her crew did an incredible job, and were very professional and unobtrusive. I work at home in Customer Support, and I was able to continue working while they were onsite without any issues, and the house looked FANTASTIC when they were done! We will definately hire them again.
Eseman Home ServicesEseman Home Services
Jenna W.
Fast response time and got my house done in a short term notice. Helped me move in my new home stress-free and clean! Highly recommend! Thank you!
Georgia Peachy Clean ServicesGeorgia Peachy Clean Services
Sri D.
Tamara came in to the clean our empty house and she did a good job. We hired her for apartment cleaning as well and she couldn't do it because of health issues. We came to know in the last few days and we had to hire somebody and it took some time and pain
Tamara's Cleaning ServiceTamara's Cleaning Service
Er E.
Leal Cleaning did an amazing job on my post move-in deep clean. The unexpected bonus is they have a decorator’s eye and staged my items so beautifully. Thank you both for your professionalism, attention to detail, and making my house feel like home. I look forward to working with you.
Leal CleaningLeal Cleaning
Dimple P.
I could only take a few pictures as it was dark in the house when I was there !! But I cannot express enough how amazing Ana’s work is. She made my house look brand new it was literally immaculate!!!! I highly recommend her and will be calling her again. She came to do a move out deep clean for me and am very impressed 😊💕
Ana's Unique Cleaning Services LLC -House CleaningAna's Unique Cleaning Services LLC -House Cleaning
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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