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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Kristin J.
DD Cleaning did an excellent job! We are selling our house and needed a deep clean (floorboards, etc.). DD Cleaning was professional, prompt and thorough. The house looks amazing. I would definitely recommend them!
DD Cleaning SolutionsDD Cleaning Solutions
Nathan P.
Julia did a fantastic job! My house had not been cleaned in some time and required a deep cleaning. Julia was very efficient and thorough in cleaning my house. She also offered an affordable price. Highly recommend!
Modern Maid Housekeeping and Cleaning ServicesModern Maid Housekeeping and Cleaning Services
Cameron T.
Great house cleaning! Very thorough, communicative, and reasonable.
A.A.A. Professional Cleaning ServicesA.A.A. Professional Cleaning Services
Julie L.
They got my very dirty house very clean.
Cornelio's House CleaningCornelio's House Cleaning
Kristin W.
They did a great job deep cleaning our house! We have two dogs with a dog door and and sometimes it feels impossible to truly get our house clean but they managed to do it! I’ll definitely be reaching out in the future for any cleaning needs.
Cornelio's House CleaningCornelio's House Cleaning
Sarah S.
Cordova did a fantastic and thorough cleaning job - my house looked great!
Cordova Cleaning Denver EntrepreneursCordova Cleaning Denver Entrepreneurs
Debbie B.
Ali did a great job cleaning my house at a good price. I liked it so much, she is going to start cleaning monthly for us.
AL Cleaning Services LLCAL Cleaning Services LLC
Kelly L.
Everything was great for my move out cleaning! The house has never looked better. I would highly recommend for all your cleaning needs.
Crystal Clear Cleaning Services LLCCrystal Clear Cleaning Services LLC
Angela S.
Priscilla did a wonderful job getting our new house cleaned up before we moved in.
Cleaning Lady Cleaning Services LLCCleaning Lady Cleaning Services LLC
Gillian B.
She arrived right on time and did a beautiful job cleaning my house including floors, windows and dusting! She was so kind and really enjoyed cleaning. Thank you!
Elecconte cleaningElecconte cleaning
Erin P.
Mariana was wonderful to work with. She was very communicative and did a thorough job cleaning. The house has never looked better!
Perfect Maid LtdPerfect Maid Ltd
Madhavi k.
This company is an excellent find, they are on time and helped with our house cleaning with very minimal guidance. The pricing is also very good and well worth.
The ConciergeThe Concierge
Luciana M.
Best cleaning ever! Everything was shiny and the whole house smells amazing. I called last minute with a cleaning emergency and they were supper accommodating and helped me out the next morning. Thank you ladies for everything!!!
Deterge away service LLCDeterge away service LLC
Melanie D.
Very impressed by level of detail. The house was cleaned so much better than I could have ever done myself. They cleaned ledges and areas I hadn't thought of! Very happy to have found them.
Cornelio's House CleaningCornelio's House Cleaning
Samantha B.
Very happy with my clean home. Best feeling in the world. My house looks great! I’m going to continue using Maria regularly!
H&G Cleaning ServicesH&G Cleaning Services
Stefanie H.
I have been looking for a new house cleaner for a while with a lot of misses. Maya and her team did a great job cleaning all surfaces and remembering the little details I asked for. I will be using her service from now on!
scrub to perfectionscrub to perfection
Amanda O.
These girls are amazing! We felt like family right off the bat. They cleaned my house as good as I would if I were able. And I am OCD about my cleaning. I could find nothing wrong! Nothing I would ask them to do differently. If you are looking for efficient, excellent cleaning, Cordova Cleaning is the right choice!
Cordova Cleaning Denver EntrepreneursCordova Cleaning Denver Entrepreneurs
Drew O.
Yovana did a fantastic job cleaning my home. She is thorough and alert to areas that need extra attention. Plus, she is a very genuine and happy person. Book Yovana for your next house cleaning service. You will be glad you did!
Sparkling housekeepingSparkling housekeeping
William T.
Very simply, they did an exceptionally thorough job cleaning our house (we hired them for a move out clean). I have hired 5 or more housecleaners on Thumbtack, and AAA was either the best or second best yet. Definitely recommend for anyone looking for super-high quality cleaning (if not the cheapest option in the area).
A.A.A. Professional Cleaning ServicesA.A.A. Professional Cleaning Services
Erin E.
Maria did a fantastic job. We already can't wait to schedule our next house cleaning. I also appreciated the fast communication. Highly recommend her services.
H&G Cleaning ServicesH&G Cleaning Services
Benjamin S.
They were late, did not have their own vacuum and did not clean the floors at all. My house smelled worse after they left and looked like they did nothing. Horrible company
One Clean HouseOne Clean House
Crystal P.
I really liked the owner, but I was disappointed by the service, every room she cleaned was great, but her employee did a subpar job and we have spend a lot more time cleaning to get the house ready for sale, baseboards, drawers, closet shelves, light fixtures, etc
Faithful Hands Residential & Commercial CleaningFaithful Hands Residential & Commercial Cleaning
Gwynne M.
Julia and her sister were able to complete a deep clean of our home within four hours and did a great job of hitting the tough spots in the home I usually don't have time to clean. They arrived on time, worked diligently, and stayed in contact with me while I was away from home on errands. I highly recommend Extreme Cleaning and hope to work with them on a monthly basis for standard cleaning. Thank you for your help in making my home clean and ordered, no small feat with a toddler in the house!
Extreme CleaningExtreme Cleaning
Xalan C.
Cornelio’s cleaned a 2-bed/1-bath basement prior to move-in for me, and an entire 6-bed/4-bath house after move out for my landlord, and did a great job at both locations.
Cornelio's House CleaningCornelio's House Cleaning
Lori L.
This was the first time using Thumbtack. I didn’t know where to turn to have my home cleaned, because I was moving out to another home I had just bought. And wanted it professionally cleaned for the new homeowners. I found the site easy to use with many choices. I contacted Jennifer and she was prompt in responding back to me with a quote which I was very happy with. The house was to be cleaned on May 27th. I had made a checklist of things that I wanted to make sure got cleaned and shared it with Jennifer. Which she was more than happy to do. My boyfriend was meeting the new homeowners that same day at 11am to do a walk through. He got there 15 minutes early to check things out. He noticed that the stove and the downstairs shower had not been done. I immediately called Jennifer and she was so apologetic and took full responsibility for missing those things. She wanted to go back immediately and make it right for the new homeowners. As I was talking to her I had mentioned that the new house I just moved into wasn’t cleaned professionally and with no hesitation she offered to clean my new house the very next day. Jennifer got in touch with the new homeowners and made it right!!!! It’s so refreshing to know that there are good people out there that are true to their word and stand by great customer service. I highly recommend Jennifer and her team and will use her services again. Thank you so much Jennifer, for everything 😊
Dust It CleanDust It Clean
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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