"If the customer is interested in the care and maintenance of the pond, Patrick imparts his knowledge and takes care to provide detailed instructions. If a problem arises, he does not attempt to conceal it, rather he shows you has occurred and what must be done.
Patrick is flawless about responding to calls and requests and calling ahead of time to inform the customer of his Estimated Time of Arrival (ETA). He always takes care to answer questions and follow-through on requests. He is a great teacher, in that he likes to answer questions or explain how something works by showing, rather than telling.
Everything Patrick does is built around his commitment to deliver a product that provides value to the customer. You cannot appreciate the comfort and security this provides, until you spend two or three years working with Pond companies that have no concept of providing value to their customers. Thumbtack features a rich choice of companies that provide you with little or no value at astronomical prices .
Companies servicing ponds must cover an enormous geographical area in Virginia, DC and Maryland. The regional governments' lack of enlightened Transportation policies and every-jurisdiction-for-itself Transportation mgmt chains us to unpredictable travel times. However, Patrick is disciplined to stay in communication -- phone, text, and e-mail -- with customers, which is all we can ask."