Ro and her team were professional, knowledgable, friendly, efficient... I have only good things to say.
She was the only candidate to start things off with a phone call (other pros offered, but did not seem to 'expect' it as part of their pre-quote workflow). I'm not the biggest fan of phone calls, so this wasn't necessarily an automatic plus for me; but Ro was very easy to talk to, and I felt that a live call suggested a higher level of professionalism. The proposal document she subsequently sent was detailed and extremely polished.
In the weeks leading up to the party, Ro was also helpful in guiding me (a non-drinker) through the process. She offered advice and recommendations where appropriate, without making me feel bad about my lack of knowledge. Upon arrival, Ro and her team asked the right questions to quickly become familiar with the space. I didn't interact with them much during the event, but the guests were very happy with their service. I requested glassware for the party, and the bartenders worked with it seamlessly. At one point, one of them even went above and beyond in helping me arrange an unrelated party prop (not part of their contract, so don't rely on it!).
The total cost was a bit more than I had hoped to spend on a bar/bartenders; but the prices were transparent throughout and, considering the quality of services, I really can't complain. Many thanks to Ro & co. for helping make my party a success!