FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on your number of employees, pay frequency, and the services you need. Small-business payroll packages start at $37.99, and our standard setup fee is $149. We will review your current payroll situation with you first and provide clear pricing before you make any decision. Our goal is to make sure you’re paying for what your business actually needs not a bunch of unnecessary extras.
- What is your typical process for working with a new customer?
We start with a short conversation to understand how you currently handle payroll, how many employees you have, how you track time, and what is or isn’t working with your current process. From there, we recommend the right setup, provide pricing, and if you decide to move forward, we personally help guide you through onboarding. We collect the necessary employee and company information, set up your payroll system, verify everything, and make sure you’re comfortable with the process before your first payroll runs. Mike will continue to be your local point of contact after setup as well.
- What education and/or training do you have that relates to your work?
As a Payroll Vault owner, I’ve received training in payroll processing, payroll implementation, payroll tax administration, payroll technology, and the systems used to support small businesses. I also have access to the resources, processes, and ongoing support of the Payroll Vault network. Payroll rules and technology continue to change, so continuing education and staying current are an important part of what I do. I also have have 8 years of public accounting experience.