From Thumbtack Customer
![Accuserv Inc.]()
Accuserv Inc.
My initial communication (thru Thimbtack was great). Unfortunately, I was less impressed with the people I talked with after that point. When I dropped off my laptop, I explained in detail the need I had & the steps that had led to my initial loss of data. The guy at the counter didn't write anything down and so I was later contacted by the technician, to whom I repeated the entire thing. Eventually, I was contacted and told that they couldn't find anything (of my lost data) even though they ran a "bunch of programs." I'd already told them the recovery software searched I'd already run weren't fruitful. Overall, I know they tried but the customer focus was lacking, and I don't feel confident that they did much more than I'd already done before taking it to them.