Ryan was Excellent at Explaining what he was going to do with my Dell Tower. He volunteered to check my old hard drive: 1) to see if it was Really bad 2) would try to save any data on the old hard drive. and install the New Hard Drive I had purchased & carried in. All this for Flat Rate of $50.00. He also included Total Cleaning, All New Updates,and add security program he uses on his Computers to mine...NO EXTRA COST! I'd recommend them to My Family!