What should the customer know about your pricing (e.g., discounts, fees)?
We don't really have a complicated pricing system. If you booked one of our World's Top 25 Trains journeys published on our web site or in our tour book, there is no service fee. However, if you wish us to design a fantastic, "just for you" itinerary any where in the world, we charge a $600 professional planning fee. This is not applicable to the cost of your journey final payment. But if -- after all of our work to develop your journey you decide not to implement it -- it is nonrefundable. We work with the finest Virtuoso representatives, hotels, cruises, trains, transfer companies, tour guides -- all around the world. It takes a tremendous amount of work to develop and to implement an independent itinerary based on your personal desires, budget, time-frame and interests. We put it all together like a giant jigsaw puzzle. A two-week, custom tour takes a minimum of 10 hours of work to make it perfect.
What types of customers have you worked with?
Organize one to two-week luxury journeys around the world, custom-made for our clients.
What advice would you give a customer looking to hire a provider in your area of work?
Let's say you are thinking about traveling on a luxury train in Africa. I highly recommend using an agency with direct, hands-on experience with all the luxury trains there; how do dining, service, compartments compare? What does the trip include? What are the best itineraries and best times to travel? If the agent cannot answer these questions off the top of his/her head, it shows he/she does not know much about the subject.