2. Oxi Fresh of Boston North
- 2 years in business
- 152 hires on Thumbtack
- Serves Lowell, MA
"This particular process of carpet cleaning was new to me. The method is completely different from anything I've experienced. They arrived on time, were professional, clean, cautious with my furniture and thorough. They explained everything about the process as they worked. I want to reiterate… They couldn't have been any more polite!
After the job was complete… A day later… I had a concern that the owner of the company immediately responded to and explained thoroughly what I might be looking at. He was enthusiastic about sending his crew back out again to take a look at the situation and either explain or resolve it. They came back as agreed and again were just as professional as before. I'm not typically a complainer… But they made me feel totally at ease that they wanted to eliminste any concerns i might have and we're happy to do it. They made it clear to me they wanted nothing but a happy customer and were willing to go the extra mile to guarantee that.
Expect a different process than you're used to… But my carpets look beautiful and I would recommend them highly!!!"