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We were exceptionally impressed with the work done. We definitely expect to use American Pool Service again the next time we need pool work completed.
The Pool Technician, Vlada, listens to your concerns and offers best-practice solutions. He is reasonable and responsive, and looks at things in detail when carrying out tasks. He offers best-practice solutions. My last pool service company never spoke to me ever during the closing processes, and typically forgot some step or broke something. This company is good.
I had been trying since the end of March to have VIP Pools come out to drain and acid wash our pool before fixing some loose tiles and other issues. To say that we received far less than a "VIP" treatment is an understatement. I was initially told when Paul first came out to give an estimate that our work would be commenced at the beginning of April. It literally took WEEKS to receive an accurate proposal from him. The first few proposals didn't reflect what he had mentioned during the estimate or the prices that he had quoted. By the time that we finally received and endorsed a more accurate proposal, he pushed back our work until the beginning of May, knowing from my repeated concerns that I have a big party mid May that I need the pool in pristine condition for. It's safe to say that this whole process has been a total nightmare. Paul had reassured me that work would be started on Friday, April 28th, and completed by May 1st. That didn't happen. No one even showed up on the 28th, despite me sending messages and asking where they were. Paul told me that I shouldn't worry, they'd be out the next day, and everything would still be done on time. No one even showed up until 7 PM(!!!) on Saturday, April 29th, to remove our pool cover and begin draining the pool. Then, mid day on Sunday, April 30th, they showed up to start power washing the pool. I was called over to the pool by Paul so that he could tell me that he thinks that our pool needs to be resurfaced and he will charge $10,000 to do the work!!!! I DON'T THINK SO. By this point, I was already frustrated and very unhappy with the way that they were conducting business. They fiddled around in the pool for awhile then left, saying they'd be back the next day to finish fixing the tiles and the rest of the work. They were briefly over on Monday, May 1st, to put up some tiles. I had extra tiles already to replace our fallen/loose tiles. They put some of them up and then stopped, insisting that our tiles weren't good enough. They said that they had some of the same tiles and would bring them to finish the next day and would charge us $9 per sheet of tiles. This was ridiculous, but someone else agreed to them without telling me. The next thing I hear is that Paul is complaining that the work is taking longer than expected because pollen and what I guess is ragweed keep flying into the pool. How am I supposed to control the weather? It's allergy season. I have no control over that. It's not as though they were cleaning it out of the pool. This was just another excuse for why the work was taking so long and demanding additional money beyond what was agreed. Before leaving, Paul demanded payment in full for the work that hadn't even been completed. On Tuesday, May 2nd, I received an email from Paul saying that he had to special order the tiles (the same ones I already HAVE, mind you) with 2-day shipping and would be back to install them when they arrived. It is now May 9th, and I have not seen or heard from Paul of anyone else at VIP Pools again. Needless to say, my pool is a mess and is nowhere near ready for the party. I feel like we were conned into bringing VIP Pools on to do the work on our pool when all they have tried to do this whole time is extort additional money from us when they still haven't even finished the work that we had contracted for them to do. Maybe they're good at opening and closing pools? I wouldn't know. If you're looking for someone to do more than that to your pool, do NOT use this company. The only "VIPs" in this situation have been them, not us, their clients. They are clearly too busy and important to give us the kind of service that we are paying for. (For the record, there are also already stains on the bottom of the pool that they acid washed. I also had to take it upon myself to clean up their mess and dispose of the large full trash bag that they left by the pool.)
I am impressed by the work ethic, knowledge, responsiveness, fairness, and focus on getting to the root of our pool equipment issues. Jonathan's breadth of knowledge is wide and expansive. The service provided has been thorough, personal and timely, and the cost very fair and reasonable. Jonathan spent nearly 2 hours (free of charge) when he first came out to our house and did a far more thorough checkup on our pool than the pool company we hired (and paid) for our pool inspection before we bought the house. Wish we had Jonathan do our pool inspection instead back then, but at least we will have his expertise going forward.
Gehan and Chris have serviced our pool and spa for many years. They are extremely reliable, honest, get the job done, and charge reasonable prices. That combination is pretty rare in the pool business. If we have a problem that needs to be fixed right away they will be here immediately. They know what they are doing and make good reasonably priced recommendations. We've used them for a decade and I expect to continue for another decade.
I had an excellent experience having Millenum Pools redo my pool this year. It hadn't been renovated since the 1960s, and it's really beautiful and up to date now!
Billy was super great and they took great care of my pool. I'll likely be calling them back out for my pool opening and any renovations. They definitely made a return customer out of me!
Excellent service always!!!! Great team to work with for your pool
Out salesmen was great, and when we decided to go bigger than our original plan Michael got in touch with us quickly to amend the layout. Junior and his crew of installers got to the house and pretty much worked sun up to sun down to get the pool and decks installed within a little over 3 days. Everything was top notch!!! The pool and desk system are expensive, however I feel you get what you pay for, and I have a gorgeous pool!!
Great follow-up with his team! Consistent & I felt he was dedicated to getting my pool cleaned! Will definitely consider for any future pool services
Outstanding communication. He keeps in touch and schedules the job quickly. Steve arrived on time and completed the job despite a rain storm. He was clearly experienced and did a thorough and professional job. Note: If you have a liner with a border and are picky (as I am) about the aesthetic of your liner, let him know you want it even and he will work with you. His price is good and you will be happy with his work. He does not dispose of your old liner nor will he roll up the excess overlap, but he gave us good advice as to how to do that ourselves. I would recommend him to others and would use him again.
Just an overall great company to work with. So glad we found them!
I have had two pool services so far (1 per week for the last 2 weeks). The pool has never looked better. My experience if obviously limited to just 2 visits but I have no reason to think anything will change.
They are professional and on top of the work
Can't argue the final product my wife took no time getting pool set up and ready for use
I offer quality pool cleaning and maintenance service for homeowners, especially new home owners, giving advice on how they can make the best of their pool throughout the season.
Cal Pools is the premier pool service and maintenance company in Maryland. With locations in Anne Arundel, Kent County, Howard County, and Queen Annes County, contact Cal Pools for your pool servicing or pool equipment needs. We do pool maintenance, pool repair and swimming pool service.
Subcomm Pools specializes in swimming pool cleaning, pool maintenance, pool repairs, pool remodeling, pool restoration, pool painting, pool re-plastering, vinyl liner installation, acid wash, leak detection, pool covers, pool opening, and pool closing. We have a dedicated full-time staff, serving clients in the Virginia, Maryland and DC Metro area, many of whom remain season after season, year after year. Whether you are looking for a dedicated, friendly pool maintenance or just a one-time swimming pool cleaner, look no further. We are an insured and licensed swimming pool repairing company.
Oak Hill Pools stands out amongst others by using the appropriate equipment to guarantee the proper craftsmanship.
We are a full service swimming pool and hot tub retail store. We sell above ground swimming pools and hot tubs. We are a service company specializing in vinyl liner pools. We also install inground and above ground vinyl liners, as well as sell and repair pumps and filters.
Services: * Pool cleanings * Pool openings * Pool closings * Pump repairs * Liner replacements * Tile * Coping * Renovations * Patio * Decking * Spa installation * Spa repair * New spa sales * Weekly and Biweekly pool cleanings * Loop Loc Dealer * Winterize Pool Services * Backyard Design * Retaining Wall Development