OpExcellence Facility Services, LLC
Hired OpExcellence for a sod instal in my back yard. 'JB' was quick to respond to my request. JB provided timely instal and work was of high quality. Very easy to work with, professionalism blew the competition away. I would definitely hire OpExcellence in the future. HIGHLY RECOMMENDED!Jul 9, 2017
Jonathan did a superb job on my lawn. I have never had someone take the time to do all the work that was necessary to make it look good.Jul 9, 2017Verified
About this pro
Years in business4
Times hired on Thumbtack108
Number of employees11
Photos and Videos
Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?Given that we provide services that a tailored to the unique needs of each customer, we do not provide a standard price. However, we do ensure that there mutually agreement on the written quote provided and an authorization from the customer to begin work before we start so that there are no surprises. What we agree on is what the customer pays with no hidden fees or charges...period.
- What is your typical process for working with a new customer?The most important thing in building a new customer relationship is being accessible and being a great active listener. We take the time to understand the customer's articulated and an inferred needs and tailor our service to deliver against those goals. We use our substantial subject matter expertise to offer the broadest array of options and to ensure mutual understanding of the desired end state. We commit our pricing to a format written quote.
- What types of customers have you worked with?We have been fortunate to work with a wide variety of both residential, commercial, and government customers. These include corporations such as A.C. Moore, Michaels, Nest International, and Springwise Facility Services; government clients such as the Port of Baltimore; and non-profit organizations such as the American Legion and the Future Business Leaders of America and Phi Beta Lambda. In terms of residential customers, we are proud to have served over 640 since our inception in 2014.