FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When Lace Construction LLC provides an estimate, it details the exact work to be performed, the price (including materials and labor), and the payment method and schedule. If the client requests any changes or modifications, a new quote is prepared.
- What is your typical process for working with a new customer?
To ensure the success of our collaboration, our standard process is divided into four stages: Reception and Discovery (Kick-off): We schedule a call to set up an appointment with the client. Analysis and Action Plan: We visit the site to assess the work and discuss the project with the client. We listen to their ideas and—drawing on our 25 years of industry experience—offer our own suggestions. Once the client has a clear vision of how the project will be executed and the final outcome, we prepare an estimate based on the desired materials. A formal job proposal is then sent to the client within 2 to 3 days. Execution and Deliverables: We carry out the agreed-upon work, maintaining constant, open communication so you can track the project's progress. Follow-up and Results: Upon completion, we present the project to the client. Ensuring everything meets their expectations and fulfills their vision, we take pride in having helped bring their dream to life and in leaving behind a satisfied customer. Our goal is to ensure you feel supported at every step. If you have any questions or would like to make adjustments, just let me know, and we can review them together.
- What education and/or training do you have that relates to your work?
I have completed higher education studies in engineering. However, my greatest qualification is practical, backed by 25 years of experience working directly in the construction sector.