I had been dreading for years the process of getting new windows for the house which were sorely needed.
I have had some experience with one of the large in your face constantly advertising with annoying jingles companies whose salespeople demand a three hour appointment to talk at you until you are frantic and will say yes to anything just to get rid of them. Not until then do they take measurements and give a quote. I wanted a small local business which depends on reputation and personal pride rather than full scale media advertising.
I finally gathered the courage and put in a request on Thumbtack with which I have had some success.
As soon as I had closed the Thumbtack window, I had an email message from Tom Bolda of Xpert Glass requesting a chance to quote the job. I took some deep breaths and called. Tom wanted to come out right away. I said it was getting on to dinner time, but he said it wouldn't take long. I said, "Not three hours?" He laughed and said, "No way."
Tom arrived a short time later, and after a few pleasantries, I showed him the windows I wanted replaced, and he took measurements, did some figuring and gave me a quote which was in the ball park of what research said I should be paying for nine windows. He also told me of a company promotion for triple pane windows with an additional price so modest compared to the industry standards that I consented. We then went out to his truck and I was shown samples of the windows.
Tom was so enthusiastic and confident of his product and work for which I got a lifetime transferable warranty that I signed the contract and gave a deposit. The whole visit took about forty-five minutes.
Three weeks later Jasmin and Joe came with the windows. They worked diligently and professionally. These two master craftsmen had all nine windows expertly installed and the old windows carted away in less than four hours. They left a beautiful job. I did find aluminum trim snippets scattered around the outside. They are probably harmless, but I pick them up anyway when I see them.
Jasmin informed me because of the energy ratings, I could apply for a Consumers Energy rebate of which I was unaware, and for which I successfully did apply. During the process of applying I did some research on the Alside Mezzo windows I bought. The Mezzo line got all brilliant reviews, but Alside triple pane windows' reviews were pretty dismal. The Mezzo triple pane windows were too recent to have been reviewed, so, hopefully, the Mezzo standard of excellence will have created a triple pane of which Alside can be proud. On the Alside website there is a hint the triple pane will better reduce noise, but research I have done says the noise reduction of double and triple panes is about the same. If triple panes are bought, it should only be because of the energy savings.
So the ordeal I had long dreaded was handled as painlessly and expertly as possible. Glass Xpert was just what the therapist ordered, and I would recommend them to everyone.