FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing, we strive to be transparent and fair. Our pricing is based on factors such as the space size, the level of cleaning required, and any additional services requested. We’re happy to provide personalized quotes and work with our customers to find a solution that fits their budget and cleaning needs. Transparency and customer satisfaction are at the core of our pricing policy.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves the following steps: 1. Initial Consultation: We start by having a discussion with the customer to understand their cleaning needs, preferences, and any specific requirements they may have. 2. Assessment: We may conduct a brief assessment of the space to be cleaned to determine the size, layout, and any potential challenges or areas of focus. 3. Customized Quote: Based on the information gathered during the consultation and assessment, we provide the customer with a personalized quote outlining the scope of work and pricing details. 4. Scheduling: Once the customer approves the quote, we work with them to schedule the cleaning service at a time that is convenient for their schedule. 5. Cleaning Service: On the scheduled date, our experienced cleaning professionals arrive at the customer’s location fully equipped and ready to tackle the job. We follow our detailed cleaning checklist to ensure that every aspect of the service is completed to the customer’s satisfaction. 6. Quality Check: After the cleaning is complete, we perform a final quality check to ensure that the customer’s expectations have been met or exceeded. 7. Follow-Up: We follow up with the customer to gather feedback on their experience and address any questions or concerns they may have. Our goal is to build long-term relationships with our customers based on trust, satisfaction, and exceptional service.
- What types of customers have you worked with?
We’ve had the pleasure of working with a diverse range of customers, including homeowners, renters, real estate agents, property managers, small businesses, offices, and more. Our flexible services cater to the needs of various clients, ensuring that each space receives the attention and care it deserves.