I am a first time thumbtack user and will be a repeat user. I made a request for a plumber to contact me regarding frozen pipes in a crawl space...house has boiler baseboard heating, so as you can imagine this meant no heat or water until it was thawed. I used a torpedo heater in the crawl to thaw the plumbing out and ended up with a muddy river in the crawl. Robert Burns was the 1st person to respond with a very reasonable rate which I knew would probably be adjusted after seeing the job. Mr. Burns responded in a timely manner and was more than fair on the quote to pump out over a foot of water out of about a 600 sq ft crawlspace and then go down and make repairs to burst pipes in a cold, wet and muddy crawlspace. The job turned out to be more than we expected, as when we got the plumbing going we still had to contend with the boiler, but he stayed at it until he got it up and running and had our water and heat back on. I completely agree with the other reviews in that he is a very hard worker and you more than get your moneys worth...not very many would do this and if they did they would charge an arm and a leg. Thank you Robert for the hard work.