- What should the customer know about your pricing (e.g., discounts, fees)?
We take pride in providing top-notch electrical services to our valued customers. In order to ensure prompt and reliable assistance, we have a nominal $79 consultation charge that covers the cost of sending our expert technicians to your location. This charge enables us to maintain our high standards of service and respond quickly to your electrical needs. Rest assured that our dispatch charge is a one-time fee, and it includes a thorough evaluation of your electrical issue. Should you proceed with an option provided at the time of visit, we will perform the work same day! At LeBrun Electric, we are committed to transparent pricing and open communication. If you have any questions or concerns about our consultation charge or any aspect of our services, please feel free to reach out to our friendly customer support team. We're here to provide the best solutions for your electrical needs and offer you the peace of mind you deserve.
- What is your typical process for working with a new customer?
Starting from the first drop of communication, to the last, our goal is to ensure you feel welcome and comfortable when working with us. The first conversation: we will get a thorough understanding of your home project, find a day/time that works best for your schedule, and schedule a consultation with one of our Service Experts. Day of appointment: Our Service Expert will give you a call when he is en route to your location with an ETA. Wanting a coffee while he is on the way? No Problem! Let them know! After Consultation: Our Service Expert will create a handful of options for you that we can do for you and your family. They will walk you through each option, answer any questions you may have. After you give them the green light on one of the options provided, the Service Expert will start the work same day!
- What education and/or training do you have that relates to your work?
Our Service Experts are all fully licensed and insured through the state of Minnesota.